Joel tomy

Product Manager, Founding Team - | Ex - Twilio | Ex- Salesforce | Ex- Freshworks

[Joel tomy @Joel_JosephTomy]

@SwiggyCares what is up with you guys? Delivery partner went silent with my food twice in last 2 weeks. The last time you made a delivery partner wait 40 minutes to pick another order after picking my food and then delivered that order first! I am the DF with cold fries.

[Joel tomy @Joel_JosephTomy]

@SwiggyCares Can you explain what I should understand from the last message? After 20 minutes, your support is not able to help me or give a justification as to why I received the wrong item yet wont be eligible to receive a full refund.

@Swiggy

[Joel tomy @Joel_JosephTomy]

@KFC_India @SwiggyCares @Swiggy - it goes to show how you care about your customers. There is nothing much for me to dothan share my experience. However, I will be taking this further as a lack of service and failure to provide any quality to your offering.

@zomato guess I will be shifting

[Joel tomy @Joel_JosephTomy]

Are you freaking kidding me? You mess up my order than serve me chicken with worms? I tried to reach out via app support @SwiggyCares but your experience is so bad they told me to email and automation closed chat without even confirming if its resolved.

@KFC_India I am digisted

[Joel tomy @Joel_JosephTomy]

@KFC_India @SwiggyCares @Swiggy @SwiggyCares its been 10+ hours since I emailed as per your bot my issue and tweeted about finding a worm in my food.

Still not even a bot respose? Standard response?

#swiggy

[Joel tomy @Joel_JosephTomy]

@KFC_India @KFC_India is there a timeline? Its been an hour and I have heard nothing.

[Joel tomy @Joel_JosephTomy]

@KFC_India @SwiggyCares @Swiggy @SwiggyCares @KFC_India @kfc @fssaiindia

Does this look like the food you want to serve? The KFC I received from Swiggy.

@kfc - mobile number doesn’t exist. Nobody reached out.
@Swiggy- Bots want me to email(i did) and closes conversation before confirming.

Anybody?

[Joel tomy @Joel_JosephTomy]

@KFC_India @SwiggyCares @KFC_India @SwiggyCares At I realise the last picture didn’t show the worm correctly so for visibility here is a better pic

[Joel tomy @Joel_JosephTomy]

@KFC_India @SwiggyCares @KFC_India you are even worse than @SwiggyCares @Swiggy atleast they have bots that doesn’t help and push problems under the carpet. This is the number of your KfC ecity outlet as listed in google - 097110 74125 it doesn’t even exist

[Joel tomy @Joel_JosephTomy]

@KFC_India @SwiggyCares @KFC_India You think this caused disappointment? Do you know what can happen from eating such time of chicken? The health concern ? I don’t want a full refund! I am open to having these chicken tested and if nothings at fault here offer a public apology.

[Joel tomy @Joel_JosephTomy]

@TheJupiterApp How do I talk to you for help? I don't see a chat box on your website, you tell me to use the app but I am locked out from my money and no way to access the app. How do i get help?

[Joel tomy @Joel_JosephTomy]

@help_delhivery I recently ordered a bed and its supposed to be delivered to my place in Changanacherry. Imagine my surprise when it arrived at my city and then gets sent to the next city, only to return back to my city the next day, before its out for delivery. 40KMs and a day.

[Joel tomy @Joel_JosephTomy]

@JustAnotherPM Interested

[Joel tomy @Joel_JosephTomy]

@CoinSwitch Went to buy groceries in Jan! Should be back any moment.

[Joel tomy @Joel_JosephTomy]

@AmazonHelp This doesn’t work! It took me back to the same request call from support page and shows the link expired @AmazonHelp

[Joel tomy @Joel_JosephTomy]

@AmazonHelp So your support rep refuses to help and asks me how I can cross question him-just cause I asked how an EMI purchase showed up on my card for the whole amount. He put my call on mute and said nothing till I hung up. Anything you can do to help or same situation?

[Joel tomy @Joel_JosephTomy]

@Finspiration001 @SweetyA23827172 @debarghyawrites Ps. I am not a fan of restriction or unwanted gov oversight into private matters. This is just an extension to allow standard employee benefits companies give to be available to all employees. This isnt rocket science, this is something that avlb to 1000 in india already

[Joel tomy @Joel_JosephTomy]

@Finspiration001 @SweetyA23827172 @debarghyawrites To ensure that companies don’t think hiring in bulk without business to account for it (companies owned up to this)

And to ensure that if they do, the employee are treated fairly (not life long pension) severance pay (most companies do this) I am talking fr once tat don’t