Jo Hardyman

[Jo Hardyman @johardyman]

@premierinn totally disappointed with PI Loughborough, no bar service on both Friday and Saturday night between 10-10.30 not acceptable when paying for a room and full bar service! Would not have booked had we known we could not get a nightcap upon returning to our hotel 😡

[Jo Hardyman @johardyman]

@iglucruise Why is it that Planet and Iglu can not book flights or accommodation until at least 6 months before departure when other TA's can?

[Jo Hardyman @johardyman]

Beware if you book a package holiday through either @planetcruise or @iglucruise you will not be able to book flights or accommodation until at least 6 months before departure which may limit choices offered! Other TA's seem to be able to book these elements much earlier.

[Jo Hardyman @johardyman]

@nsandihelp how do I check if my correct address is held?

[Jo Hardyman @johardyman]

Grace is desperate 🥴 #LoveIsland

[Jo Hardyman @johardyman]

@SkyNews concurrently means at the same time so how do you get to 42 years? 🤷🏼‍♀️

[Jo Hardyman @johardyman]

@loveholidays And numerous times I have asked @loveholidays to contact @VirginAtlantic customer support who may be able to help…..but you seem not to hear this request 🤷🏼‍♀️

[Jo Hardyman @johardyman]

@VirginAtlantic please help… booked flights over 10 months away, need to upgrade for extra legroom. Booked through @loveholidays and they can not help! Need to pay to upgrade to economy delight…please can someone help??? #totallyfedupwithservice #willingtopay #tallhusband

[Jo Hardyman @johardyman]

@VirginAtlantic It seems @loveholidays do not want to contact you sales support team to try and resolve my issue 😢

[Jo Hardyman @johardyman]

@loveholidays Lesson to self, book direct with @VirginAtlantic next time as @loveholidays customer service are unable to help once you have paid.#disappointed #ruinedholiday 😢

[Jo Hardyman @johardyman]

@loveholidays I was misled when booking though @loveholidays in this instance as when I booked I selected and paid for @VirginAtlantic flights so why have I not got them and why can’t I upgrade to economy delight when they are still available on their site?

[Jo Hardyman @johardyman]

@loveholidays Why would I pay £7k+ for extra legroom for a £1.5k flight??? Unbelievable that that is all you have available 10 months before departure!

[Jo Hardyman @johardyman]

@loveholidays Lesson learnt do not book through @loveholidays again if you are wanting to pay for an upgrade. Totally unhelpful customer service.

[Jo Hardyman @johardyman]

@loveholidays It is the same response as the multiple other times I have asked for assistance! I need @loveholidays to contact @virginatlantic and ask for price and availability of economy delight. Why can this not be done?

[Jo Hardyman @johardyman]

@loveholidays I have DM’d

[Jo Hardyman @johardyman]

@VirginAtlantic @loveholidays please assist by contacting @VirginAtlantic customer support.

[Jo Hardyman @johardyman]

@VirginAtlantic So sad no one will take my money for an upgrade and my husband will not be able to sit comfortably or safely for the entire flight 😢

[virginatlantic @VirginAtlantic]

@johardyman Hi Jo, I understand your frustration and I am sorry, but unfortunately the booking will be in the control of the booking agency, so they are the ones who will need to do this for you - their availability may differ to ours. ^Sarah

[Jo Hardyman @johardyman]

@TUIUK very poor customer service. 4 calls, 3 emails and no sensible response! All I want to do is upgrade at the price shown on manage my booking! Very disgruntled now ex loyal customer 😢