John Edson

John by Design, Founder + Principal, author (#designlikeapple), Stanford adjunct, dad, sailor.

[John Edson @johnedson]

@elonmusk @Tesla My commute includes a toll bridge, but I don’t wanna pay express lane tolls on surrounding freeways. It’s not enough to ask if my trip should merely Avoid Tolls.

[John Edson @johnedson]

@Google @googlenest #sustainability This is lame.

[John Edson @johnedson]

@BananaRepublic This is how
You ship a suit?

[John Edson @johnedson]

@ATT will you compensate me for teaching your customer service team that you will provide up to 5 extenders? D minus customer service this week. Let me know if you need help re-designing your internal comms system. It needs it.

[John Edson @johnedson]

@Matt_Pinner 60

[John Edson @johnedson]

@Outdoorsy , you’ve left us high and dry. Our host won’t respond to our questions about what is turning out to be a lousy RV (according to the latest reviews) and you aren’t diving in with nearly enough help.

[John Edson @johnedson]

@united. I’m a 1K, million miler, and today, without warning or clarity, you canceled my tickets for my family of 6 on the day of travel from Europe to California. Please convince me to ever fly United again.

[John Edson @johnedson]

@Uber_Support provides very limited ways to provide feedback on the app, so here goes. There is nothing “Comfort” about the back seat of a Honda CRV. Rip off.

[John Edson @johnedson]

@GoodnotesApp, I’ve been loving it, even if it could use a face lift. Also incredibly confused by the 5/6 versions. Why isn’t 6 just called Pro? You’re giving up on 5.

[John Edson @johnedson]

@sfoutsidelands is the worst planned event of any kind I’ve been to in a decade. And now the stage broke so we can’t see @blond_ish who we came for.

[John Edson @johnedson]

@blond_ish this is the fifth time we’ve tried to see you, each time with some hiccup preventing our cosmic collision. Do we have unconfessed sin or something? 😇😍🤓

[John Edson @johnedson]

@ATTHelp designed its definition of “new customer” in a cold, windowless office with a spreadsheet. Taking over my phone plan from an employer should make me a new customer, regardless of who my employer does business with. Buh bye.

[John Edson @johnedson]

@ATTHelp I left my job and my employer was paying for ATT service in my own phone. I have an unlocked phone and can go anywhere. If I were a new customer you would give me 25% off service because I have ATT fiber at home. My wife is on T Mobile and you’ve given me every reason to switch.

[John Edson @johnedson]

@ATT wants to treat me like an existing customer because I’m pulling my account from my employer who is also an att customer. Why do new customers get better deals? You have armed with every reason to switch.

[John Edson @johnedson]

@UPS comically does not have an easy way for helpful people to report that they have received a package not intended for them. Nor does UPS recognize this as a problem. Remember that non-customers are watching your actions and will remember when it’s time to pick your competitor.

[John Edson @johnedson]

On hold for over an hour with @WellsFargo to help them unlock my account and clear the wire transfer that I needed to go through yesterday. Who wants my banking business?

[John Edson @johnedson]

@XfinitySupport Internet has been down in 94920 all day.

[John Edson @johnedson]

@UPS You delivered someone else’s package to me, and you’ve made it hard to help you fix your mistake.

[John Edson @johnedson]

The article... https://t.co/lQuQM1HaDk

[John Edson @johnedson]

The next frontier in healthcare: caring about the experience of being a patient.

[Mark VanderKlipp @connect_cx]

Most recent blog post, written with @johnedson. The unexpected job that every healthcare organization needs https://t.co/BLjL9D0j5m