John Sun

PR & analyst relations professional. Husband, dad, runner. Tweets are my own.

[John Sun @johnlsun]

Press Release - Expanded video escalation capabilities in @8x8 #ContactCenter enable agents in industries like #retail & #housing to quickly evaluate & resolve customer issues. Read more about how these innovations improve #CX across industries & use... https://t.co/BrdI7rOWRY

[John Sun @johnlsun]

Press Release - @8x8 #CX Transformation and Innovation Driving Year-Over-Year #ContactCenter Momentum https://t.co/OXk4c2p2Bf

[Rush Doshi @RushDoshi]

Great thread from @jeffreychngo on Walz’s record on China — and particularly human rights.

[John Sun @johnlsun]

Press Release - @8x8 has announced the latest product and AI enhancements across the 8x8 cloud platform #CCaaS #UCaaS #CPaaS https://t.co/9Ts8FjXnCm

[John Sun @johnlsun]

At this year's #CustomerContactWeek, industry analyst @zkerravala had a great conversation with Debra Smith, Director of #ContactCenter Operations at the @sandiegozoo, about how @8x8 enables her team to enhance #customerexperiences. Watch the ZKast here. https://t.co/IatdO2ZXn5

[John Sun @johnlsun]

Press Release - @Regal.io has joined the @8x8 Technology Partner Ecosystem as part of the exclusive SellWith8 tier #CC #UC #CX https://t.co/O1xblL9sW9

[Metrigy @Metrigy]

#ICYMI #Webinar available on demand! @rgareiss & Justin Robbins of @8x8 discuss the benefits of benchmarking and how to avoid the pitfalls. #CX #benchmarking

https://t.co/PGuZU2MnB3

[John Sun @johnlsun]

Press Release @8x8 has won two 2024 @ChannelVisionMG Visionary Spotlight Awards: The Business Technology award for 8x8 #ContactCenter and Overall Excellence award for the #8x8Elevate partner program #CCaaS #CX https://t.co/stPyXHn3SM

[John Sun @johnlsun]

On June 26 at 10:30 am EDT, join @RGareiss, CEO and Principal Analyst of @Metrigy, and @justinmrobbins, @8x8 Chief Evangelist, for a discussion on the benefits of #contactcenter benchmarking and how to avoid common pitfalls #customerexperience #CCaaS https://t.co/uzW12TaMTp

[John Sun @johnlsun]

On June 20, join @imlazar of @Metrigy and Talon Morris of @8x8 to hear insights and recommendations on how to integrate #MicrosoftTeams into your #contactcenter strategy, and take advantage of Operator Connect to enable seamless #PSTN management. #CX https://t.co/IaR8GJ8uCW

[8x8 @8x8]

The San Diego Zoo and 8x8 share a passion for creating engaging #customerexperiences. Check out this awesome discussion between Debra Smith of the @SanDiegoZoo Wildlife Alliance and Charlie Mitchell of @cxtodaynews focused on best practices for #CX design. #CCaaS #contactcenter

[John Sun @johnlsun]

Press Release - @8x8 Launches AI-Powered Self-Service Solution for UK Councils to Help Increase Electoral Engagement and Reduce Local Authorities’ Election Workloads https://t.co/7rYRz0smAA

[John Sun @johnlsun]

Press release - Thinktank Group, a leading Australian property lending specialist, has deployed the @8x8 integrated cloud #contactcenter & #unifiedcommunications platform to create tailored #CCTR processes to support its business model #CCaaS #UCaaS https://t.co/3DCt4iUEXa

[John Sun @johnlsun]

Press Release - Newest enhancements to the @8x8 integrated cloud #contactcenter, #unifiedcommunications and #CPaaS platform #EX #CX https://t.co/gqgmSHKLIe

[John Sun @johnlsun]

Check out what industry analysts are saying about @8x8 Engage, our new product offering that enables professionals across an organization to enhance #customerexperiences. https://t.co/dHZqVJQoA7 #CX https://t.co/Vus0ZC9vY6

[8x8 @8x8]

Meet 8x8 Operator Connect for #MicrosoftTeams, a purpose-built solution offering native #PSTN calling in #MSTeams. Powered by our leading Global Reach™ network, this solution provides reliable calling, streamlined deployment, & more for Teams Phone users: https://t.co/xgstSIia05

[John Sun @johnlsun]

@8x8 Big news!

[John Sun @johnlsun]

Read the 8 top takeaways from @Metrigy @dianemyers focus on #CCaaS + #UCaaS Leadership Special Report that show customers' increasing preference for integrated solutions: https://t.co/wcRPQFIyqu #CX https://t.co/LSdwNRx6cZ

[John Sun @johnlsun]

Press Release - @8x8 has introduced 8x8 Engage, an #AI-powered, tailored solution that empowers customer-facing employees outside the #contactcenter that require enhanced #customerexperience capabilities: https://t.co/fkuirRMojS #CCaaS #UCaaS... https://t.co/MdemCwAivG

[John Sun @johnlsun]

Press Release - @8x8 has announced new Proactive Outreach features for 8x8 #ContactCenter to enhance outbound customer messaging capabilities. Learn how these new capabilities empower proactive customer engagements, increasing #CSAT and #CC agent... https://t.co/7GFA187OvG