Johanna Turner

[Johanna Turner @joie679]

Love that @Qantas has lost my bag for 6 weeks and nobody gives a single damn. I moved to the other side of the world with what was in the bag & they’re being extremely obstructive about the compensation process - sickening.

[Johanna Turner @joie679]

@EmmaRic04422681 @Qantas Mine’s been lost for 3 weeks 🤦🏼‍♀️😭

[Johanna Turner @joie679]

@EmmaRic04422681 @Qantas Mines been lost for 3 weeks 🤦🏼‍♀️

[Johanna Turner @joie679]

@DJ49622812 @Qantas But yes I agree Australian consumer law has a lot of gaps that pretty much every other country in the world has! Interestingly this article came out today 😂 https://t.co/oCftCzPHHQ

[Johanna Turner @joie679]

@DJ49622812 @Qantas UK and EU 261 still covers this flight, qantas’ policies cover the expensive Uber I had to get to make the new flight time.

[Johanna Turner @joie679]

@Qantas I’ve also sent you many emails which have been ignored too but hey I’ll send you a DM why not!

[Johanna Turner @joie679]

@Qantas Oh hi there! I believe you’ve ignored my many many DMs?

[Johanna Turner @joie679]

@gerrick54 @Laszlo76247344 @CaroDiRusso @Qantas Hey Alex (and others who might’ve been affected by this flight!) this Facebook group is a great resource: https://t.co/6PQrqxH8qy

As is this link as it contains all the info on EU/UK261: https://t.co/hR0ssEJtYs

I’m still struggling to get a proper resolution but persevering!

[Johanna Turner @joie679]

@gerrick54 @Laszlo76247344 @CaroDiRusso @Qantas Under UK / EU law 261 we can all claim £520 or $902 aud back plus expenses incurred for QF2. Go through their customer care team and if they don’t respond we can escalate it to the Civil Aviation Authority. We don’t have to go through our insurance like they cheekily suggested!

[Johanna Turner @joie679]

@dhlexpressuk hey guys, I’ve previously reported scam calls pretending to be you guys but I’ve had a number of these letters through my home address. Serious security breach here, I can see lots of others have the same issue! #dhlscam

[Johanna Turner @joie679]

@OliverBonas Hiya! I can’t DM you, the messages won’t send! Is there an email address which is best to use?

I can see Evri has it and it’s been “out for delivery” I’m sure if you guys have an actual number for them you could chase but there’s just not any details for customers!

[We Are Doc Women @WeAreDocWomen]

https://t.co/6BgTYdX65G

[Johanna Turner @joie679]

@DPDgroup_news One of your customer service reps is already helping but I just wanted to highlight how bonkers this is… so weird I don’t even understand the level of laziness!

[Johanna Turner @joie679]

@DPDgroup_news this is your driver not even trying to deliver my parcel today even though someone was in… no customer service number to ring? Complete bull*** #dpd #sorryyouwerentin

[Johanna Turner @joie679]

@Qantas I want to say a massive thanks to your brilliant colleague Rob in premium economy, flight QF1 Syd to LHR 14/02/22, who spotted I was emotional leaving Aus and did everything he could to make me feel comfortable and looked after.

[Johanna Turner @joie679]

@HaysTravel hiya, do you reckon you can stop posting me brochures? I’ve had two in one week and no offence I’m never going to book onto a gas guzzling cruise so probably best to stop wasting paper too! Thanks.

[Johanna Turner @joie679]

@Qantas please reply to me. I’ve been on hold for 40+ minutes. I can’t manage a booking online and can’t get through to anyone!

[Johanna Turner @joie679]

@Qantas @AUSOlympicTeam Please can you reply to my MANY DMs and phone calls?? Worst customer service ever!

[Johanna Turner @joie679]

@Qantas please can you reply to my DM, your info about covid and flying from the UK to Aus is really unclear. I fly at the end of the month so I need help ASAP - spent 25 minutes on hold to you the other day and nobody picked up the phone

[Johanna Turner @joie679]

@RosieRoseRo @DivnaJ I wouldn't blame you for chatting shit about my school day hair tbh