The weight of #consumerexperience in star ratings has increased from 1.5 to 4 in just 8 years. This is crucial for #MedicareAdvantage plans, as ratings impact profitability, member growth & retention. See why improving CX should be your top priority. https://t.co/VR5zXR5hpK
Satisfied members are 5 times more likely to renew their #healthplan coverage than unsatisfied members. What makes all the difference? A seamless and holistic #memberexperience. Learn more in our latest article on CX transformation ➡️ https://t.co/cL3h9U0Q5g
Round out your team’s skill set with an ecosystem of partners that have built and retained talent to turn your CX vision into reality, all while reducing risk and your time-to-market. Learn more in our C-suite guide to leading CX transformation. ➡️ https://t.co/MBmdFhNbnC
The consumer is now in charge & meaningful member experiences are the strategic advantage. Our new @BeckersHR report dives into how key value drivers & CX strategies can enable #healthplans to improve satisfaction & expand market share. Learn more ➡️ https://t.co/nk5Us4slK1
Discover the transformative power of AI & ML in cybersecurity. Our VP for Compliance, Security & Internal Audit Daniela Hagen reveals how these cutting-edge technologies revolutionize digital defense. https://t.co/mKU8ez1DU5
#Cybersecurity#AI#ML
The pressure on #healthplans to transform their member experiences and show business value is immense. In the new @BeckersHR report, leaders discuss the key value levers of #CXtransformation and strategies they’ve implemented to deliver value quickly: https://t.co/nk5Us4slK1
With all the noise about #GPT taking people’s jobs and other negative predictions, the less-discussed risk is failing to adopt AI quickly. We identified where #generativeAI can be used to immediately improve healthcare. ➡️ https://t.co/HGeQgmGSnL
#healthcareAI
What does it take to impactfully improve the #healthcareCX? The right strategy executed by a care + cloud + CX team, positioned to scale. Our C-suite guide provides a roadmap for #healthplan and #healthsystem executives embarking on that journey. ➡️ https://t.co/AQgYXDQ0EN
League’s #healthcareCX platform maintains certifications, security protocols, and compliance requirements to protect personal information and #healthdata. Learn more ➡️ https://t.co/as4DnV2PeG
#HealthIT#HealthcareSecurity
Transforming consumer experiences offers #healthplans and #healthsystems substantial opportunities to improve engagement and drive business objectives. Here are five steps to leading successful CX transformation initiatives ➡️ https://t.co/TdMPGFIaPU
For nearly five years, @Highmark Health's Stacy Byers has been determining the dollar-for-dollar value of transforming CX and mapping it to business objectives. Here is a look at what she's learned ➡️ https://t.co/2wgchxnHyw @ImpulseByers#HealthcareCX#HealthcareTransformation
“In 10 years, mobile devices will give users a complete view of their #healthcarejourneys.”
League Founder and CEO @mserbinis and other @ForbesTechCncl members share 18 surprising developments that they anticipate will come to mobile devices ➡️ https://t.co/incHj9JjJ7
There is no doubt: #healthcareCX needs to be transformed. Get the C-suite guide to learn actionable insights for leading CX transformation to drive #healthengagement, improve loyalty, reduce costs and expand market share ➡️ https://t.co/AQgYXDQ0EN
#HealthcareTransformation
League is pleased to announce our #digitalhealthplatform has achieved Certified status for information security by @HITRUST, which validates League is committed to managing cybersecurity risk and protecting sensitive information ➡️ https://t.co/EwmyVcfp0O
#HealthData
Healthcare has both an outsized impact on #CO2emissions and a significant opportunity to reduce its carbon footprint with #digitalhealth experiences—as illustrated by virtual health initiatives in the last 3 years ➡️ https://t.co/PAzwv08IKk
#ClimateChange#EarthDay2023
League Founder and CEO @mserbinis shares how @Highmark Health's proven model of “care, cloud and CX” accelerates time-to-market and what it means for other #healthplans and #healthsystems embarking on CX transformation ➡️ https://t.co/5YBK1EOrKo
#HealthcareCX
League’s Mark Finkle shares how #healthplans and #healthsystems can leverage developer programs to enhance and accelerate their digital #CXtransformation strategies https://t.co/lrVZ5F61h8