Jon Denby

Product guy and huge nerd. Beige food. West Ham fan, spawned in North Yorkshire now in the Netherlands. Over-sized eye lashes. Advocate of GIFs. Oh, and Beer.

[Jon Denby @jon_denby]

One of the worst things to happen is my Mother finding an emoji keyboard.

[Jon Denby @jon_denby]

@darksav10r @Xbox I’m enjoying every body thinking it’s a hack, rather than someone changing an auth token or a config file. Also, Braze will be making hella cash off these global notifications I’m sure.

[Jon Denby @jon_denby]

@ShopifySupport They haven’t fulfilled my order and the site is no longer available, so what would you recommend seeing as you won’t let me speak to anyone directly?

[Jon Denby @jon_denby]

Hey @Shopify I am trying to speak to someone about a fradulant merchant who's site has been taken down, so your form won't allow me to submit a complaint. Is there another way I'd be able to contact you given there are no emails or forms that would work?

[Jon Denby @jon_denby]

@ShopifySupport I have tried to do that but the website is down, so I cannot get a valid order link. Seriously… have you read any of these messages? How is it so difficult to report something and try and have a conversation with someone.

[Jon Denby @jon_denby]

@ShopifySupport I need to create a store to try and log a complaint about a merchant on your platform who I was a customer for? This makes no sense…

[Jon Denby @jon_denby]

@ShopifySupport I’ve done this but the website is down so I can’t get the tracking link to complete the form.

[Jon Denby @jon_denby]

4th customer service chat to find there’s been issues with Netflix accounts since before Christmas @virginmedia. What an absolute waste of time, money and energy - and also not having services over Christmas. Your service right now is utterly abhorrent for what you charge people.

[Jon Denby @jon_denby]

Spoken to 3 different customer service reps @virginmedia as there is an issue with my netflix account being blocked by them. Each one has a different security requirement, each one telling me different things about my account, each one telling me they can't resolve it. Useless.

[Jon Denby @jon_denby]

@debstergr @virginmedia It’s unfortunately nothing to do with my box. Can’t access Netflix on anything.

[Jon Denby @jon_denby]

@virginmedia Pointless, I'll go to the same customer services that have caused me repeated issues.

[Jon Denby @jon_denby]

Now just to add to the horrific experience with @virginmedia today, after I’ve logged a complaint the form gives me no reference, and when I go to the area to check it, there’s no log of my complaint there. Seriously what is going on.

[Jon Denby @jon_denby]

@virginmedia I mean you can see I've spoken to your team, and what good has that given me? I'm instead lodging a complaint, the level of customer service is the worst I have ever seen it from yourselves.

[Jon Denby @jon_denby]

@virginmedia Also I don't know what's going on, but I'm now getting copy and paste messages of instructions your team have to follow...?

[Jon Denby @jon_denby]

@virginmedia Yup.

[Jon Denby @jon_denby]

@basilthegreat @WestHam Misinformation at its finest.

[Jon Denby @jon_denby]

@HermanaSleven @DaveWalkerWHU @ExWHUEmployee @MartynHobbs12 @FabrizioRomano Why does it matter to you? Also I’ve managed to win tickets, there’s other features and podcasts. Information aside, it’s more than worth the monthly. Get a grip.

[Jon Denby @jon_denby]

@DaveWalkerWHU @ExWHUEmployee @MartynHobbs12 @FabrizioRomano The last 24/48 hours on Patreon have been a ride. I’m here for it 😂

[Jon Denby @jon_denby]

@McDonaldsUK could you get any worse at customer support other than flat out blanking your paying customers?

[Jon Denby @jon_denby]

One of the worst examples of AI customer service. Great work @McDonaldsUK. Can’t speak to a human about my order at all.

[Jon Denby @jon_denby]

Just to add to how BAD this experience is. What the fuck?!