Jonathan Hirsch

Digital architect / consultant, UX/IA, miscellaneous other stuff. Designed that guitar ^^^ (see @hirsch_guitar).

[Jonathan Hirsch @JonHirschMusic]

Delighted to be part of this - my track “I’ve Got You” closes the show :-) Thank you @woarecords and @oliversean!

[Jonathan Hirsch @jon_hirsch]

For anyone who may be interested… After leaving the UX industry a few years ago, I’ve mostly been focussing on my music. Very excited to announce that my first album is due for release on 5th November! Please follow @JonHirschMusic if you’d like to stay in the loop with that.

[Jonathan Hirsch @jon_hirsch]

Also to add: why is this even a thing? I only need to change my region because certain apps I need to update are geo-locked in the App Store to my old region. No reason that I can see why they need to be. As soon as they’re updated I’ll switch back. Total pain.

[Jonathan Hirsch @jon_hirsch]

@AppleSupport I have cancelled my subscriptions - why can I still not change my region? Thanks.

[Jonathan Hirsch @jon_hirsch]

@ShaunaMcCabe20 @AmexUK Came here to say the same thing. I’m currently in Malaysia. @AmexUK, are you geo-fencing the app so that it can only be updated from UK-registered App Store accounts? If so, why? Please don’t do that - great way to really annoy your customers.

[Jonathan Hirsch @jon_hirsch]

@andybudd Remove chairs from meeting rooms ;-)

[Jonathan Hirsch @jon_hirsch]

@GrabMY What are you doing to ensure you have enough drivers to meet demand? For weeks now it has been almost impossible to get a ride, and if you do get one they’re 20-30 mins away. Your service has become unusable. You clearly have a major problem - what’s going on?

[Jonathan Hirsch @jon_hirsch]

@tral89937 @GrabMY Thanks for the info. Makes sense. I can’t help feeling a lot of the problems with Grab these days (and it really has got pretty bad - almost unusable) likely boil down to them cutting costs and/or not paying drivers enough. Maybe Grab needs to reduce their cut? ;-)

[Jonathan Hirsch @jon_hirsch]

@GrabMY Anything you can do to improve the accuracy of taxi wait-time info in the app? It jumps around all over the place. Hard enough to get a car at the moment anyway, but the time-to-pickup info is often inaccurate and unreliable. Don’t promise 5 mins if it’s going to be 20.

[Jonathan Hirsch @jon_hirsch]

@ProfBrianCox Would be interested in your thoughts on this (coming at it from a design perspective, but much the same destination - polymaths - perhaps): https://t.co/vrj19MRYPj

[Jonathan Hirsch @jon_hirsch]

@MaxisListens And further to that - that whole thing a few months ago where Maxis said it was disallowing person-to-person SMS that contained hyperlinks, supposedly to combat fraud. Plenty of legit reasons why people would want to do that. Yet you allow endless shortcode spam. Double standards

[Jonathan Hirsch @jon_hirsch]

@MaxisListens Why are you allowing scammers to send non-emergency flash messages over your network?

[Jonathan Hirsch @jon_hirsch]

@MaxisListens Thanks Hanis, have DMed. TBH though, I don’t care who they are, they shouldn’t be spamming us with flash SMS. Nor should anyone. Maxis shouldn’t be allowing people to abuse its network like this. Ditto for shortcode spam - you should be blocking this stuff at source.

[Jonathan Hirsch @jon_hirsch]

Ironing board legs 🤦‍♂️😂
#xlogo #twitter

[Jonathan Hirsch @jon_hirsch]

@philaraujoPM @andybudd Thanks Phil. Hope it might be useful to someone out there :-)

[Jonathan Hirsch @jon_hirsch]

@philaraujoPM @andybudd An approach I’ve found helpful is to use phrases like “the thinking is” or “the intention was” rather than “my idea is” or “we wanted to” - removes the subjectivity, so permits critique of the design/solution rather than the person proposing it.

[Jonathan Hirsch @jon_hirsch]

@duolingo @inkenspak Hi @duolingo perhaps you could reply to my refund request also? Posted 4 days ago and no response whatsoever. https://t.co/meDNFeisU2

[Jonathan Hirsch @jon_hirsch]

Hi @duolingo now that you’ve destroyed the Japanese course, what’s the process for getting a refund on my Super subscription please? Your web site says contact Apple, they say contact you (have tried their online process - doesn’t work). Thanks.

[Jonathan Hirsch @jon_hirsch]

Hi @duolingo now that you’ve destroyed the Japanese course, what’s the process for getting a refund on my Super subscription please? Your web site says contact Apple, they say contact you (have tried their online process - doesn’t work). Thanks.

[Jonathan Hirsch @jon_hirsch]

still say 5 minutes… which makes it totally useless, especially if one is trying to fit the ride into a busy schedule.

So fair enough, feel free to scold me for cancelling a few rides that were too far away, but maybe look at your own systems and processes as well, eh? 4/4

[Jonathan Hirsch @jon_hirsch]

Hi @GrabMY tried sending this privately but your chatbot is a bit useless, so… You sent me a feedback message just now re not cancelling rides:

“Dear Consumer, cancelling rides can be frustrating for your driver especially if he/she is on the way to pick you up. A higher… 1/4

[Jonathan Hirsch @jon_hirsch]

there are clearly plenty within 3-4 minutes. Maybe your driver-allocation algorithm needs a tweak?

And talking of algorithm tweaks - the “driver arriving in x minutes” counter is quite often not accurate - it will say 5 minutes and then 5 minutes later it will… 3/4