Thank you for bringing us together @ddunneDesign! It's great to be able to compare and contrast practice. So much more to learn from our different perspectives, than from our similarities!
Moderated a session on Service Design at Work at the Montreal SDN Impact conference, with Andres Ospina, Andrea Chan, @jonaspiet and chris govias #servicedesign#SDCIMPACT . Such interesting people, such a stimulating conversation!
.@British_Airways cancels flight to LHR,makes me wait on the phone for 22mins and I miss my meetings in Vancouver. Not even trying to help or compensate #brandfail#servicedesign desperately needed!