@British_Airways is it normal practice to wait over 3 months for a response to an email. I am an existing Gold Member who has asked a simple question due to paternity leave but you just decide to ignore.
@Ryanair please tell me how to make a refund for a ticket purchased at an airport over 2 months ago for a flight that was cancelled shortly after. I wasn’t asked for a phone number or my address and you customer service team are requesting this before they speak