@RJSwankhuizen@ytekedejong@airfrance@KLM@Schiphol@eelcoheinen@transavia Ik denk dat de kaart "oneerlijke concurrentie" maar eens niet getrokken moet worden. Ook "eerlijke concurrentie" doet bepaalde zaken beter en kaapt passagiers weg. Eerlijk of niet, de concurrentie is er en zal blijven.
@SingaporeAir Used the web form to file the complaint. Then got an email after a while. Got called today and I used the chat to ask for the latest status.
I am amazed how terrible (and time consuming) @SingaporeAir handled a complaint of 10 July 2025.
Complaint was about agents who could not find availability I could clearly and easily find online. It happens more often with mixed cabin bookings. Too often.
Long story short: this all cost a lot of time and in the end there is no solution at all.
I found it really amazing how unprofessional this is handled bij SQ. Really not "World Class". Hope someone will see this and improve the skills and training there...
Well. The agent did not make a correct booking. My connecting flight was impossible to get.
So I reached out to SQ. Please note that my original flight was gone at this moment.
The agent told me: yes, this will not work and there is no availability.