Lizzie Massey

Award-winning journalist.📝 Now at the MoJ. Horse rider. Skier. Bookworm. Man-loving feminist. Rugby fan. More front than Selfridges.

[Lizzie Massey @journalizzie]

@jk_rowling I wonder, does she still identify as a cat when told she has to use a litter box in the corner of the classroom, rather than a bathroom (for people)?

[Lizzie Massey @journalizzie]

Hey @MyPamperParty I've called, emailed, text, left messages. No response in more than a week. What is going on? Appalling customer service

[Lizzie Massey @journalizzie]

Amazing how easy @TfL makes it for Uber drivers to get a licence yet when London Black Cab drivers have to renew (for £300) it’s impossible. The website doesn’t won’t allow it, nobody replies to emails, no chat function. Post is limited to 3 offices. Diabolical & discriminatory.

[Lizzie Massey @journalizzie]

When this is airing @DoctorChrisVT & @BBCiPlayer? Fantastically interesting book Chris - affirming articulation of my beliefs on food (& what I basically feel is common sense being brainwashed out of people) - with added scientific backing and enlightening info on the industry!

[Lizzie Massey @journalizzie]

Wakes up.

“Ooh it’s voting time!”

We know what this means….

Immediately checks #dogsatpollingstations

😍

[Lizzie Massey @journalizzie]

Really poor customer service from @TweetCalzedonia. Placed an order more than a week ago with a 2-3 day delivery. It's not even been despatched. No practical help from customer service, e.g sending via Express Shipping. Just 'we'll look into it'. Needs to be here Saturday.

[Lizzie Massey @journalizzie]

@RevolutApp another online scam under your name! 🤦🏻‍♀️ one of the better ones too.

[Lizzie Massey @journalizzie]

Facebook is dead, everyone flocks to X.

[Lizzie Massey @journalizzie]

Hi @MGmotor - been waiting more than a week now for a response to an email to customer services. I called and was directed to email. Can somebody get back to me please?

[Lizzie Massey @journalizzie]

@bp_plc Hi, thanks. This seems to be an @AsconaGroup issue to resolve, rather than BP. But I have messaged you. Perhaps you can chase them to come back to me, because every call and email has been ignored. While it might be their company behind this - it’s yours on all the branding! Thx

[Lizzie Massey @journalizzie]

Hi @AsconaGroup - I got contaminated fuel from a @bp_plc garage you run in Dunstable. This (right) is the muddy water which was excavated from my fuel tank. I have a £500 bill & a report confirming your fuel is to blame - but customer service has been ignoring me for 2 weeks!

[Lizzie Massey @journalizzie]

@maidenmad @TheAA_UK @startrescuecouk Thanks Lisa, I get AA with my @NatWest_Help platinum account - but they are so useless. NatWest needs to look at this! Would have been waiting for nearly 12 hours yesterday, in the end I got a lift home and left the car. NatWest used to use @GreenFlagUK who were SO much better.

[Lizzie Massey @journalizzie]

Guess I’ll be looking for a new breakdown recovery service then, @TheAA_UK is awful. At least a four hour wait for a ‘priority’ job, stranded at a dual carriageway alone 🤯

[Lizzie Massey @journalizzie]

@TheAA_UK 2/2 and have booked a slot for 10am-noon today for a pick up to come out. I’ve already had to chase as no information received, and was told it would be 12.05pm.

[Lizzie Massey @journalizzie]

@TheAA_UK Unfortunately not. I waited 7 hours for 3rd party man-in-a-van to come out, tell me he couldn’t diagnose the problem and was then told by the AA it would be another 5 hours for a pick-up, which would have taken me to about 3/4am!!
In the end I left the car & got a ride home 1/2

[Sue Castle-Smith @SueCastleSmith]

Busy day for @braintumourrsch as the charity opens its new centre @ICR_London Sutton campus @hugh1eadams already in front of the camera for @bbcsoutheast #braintumours

[Lizzie Massey @journalizzie]

@BBCNews Cue horrible flashbacks to that Creep film… 🫣

[Lizzie Massey @journalizzie]

First time I’ve watched @channel5_tv in YEARS. Finally a British channel has cottoned onto how good @Yellowstone is!! Thank you for that binge…. When’s season 2 coming?! 👀 🍿 🐴

[Lizzie Massey @journalizzie]

@BedfordEsquires Who’s the support??

[Lizzie Massey @journalizzie]

@LBCNews This obviously shouldn’t happen regardless of the circumstances this lady was in.
But while Uber regulations have improved, they’re not robust. The facts are there about crime rates. Why even take the risk? Use Black Cabs in london and established local taxi firms elsewhere.