@Caifranciss@BethWills_ Giving a refund for services not delivered doesn't mean you have to operate at a loss. It just means you take steps mitigate the risk, e.g. contingency planning, insurance etc. Clearly none of the extra money charged customers went into offsetting the risk. No idea why.
@Caifranciss@BethWills_ Well seeing as the person in question was my 12 year old son, he probably didn't understand because, well... he's 12. Had we known a bit sooner we could have maybe helped reframe it for him. As it was he had a pretty miserable time.
@Caifranciss@BethWills_ As Leslie failed to return for the second half of the matinee the theatre would have had first hand knowledge of the issue well in advance. I can only assume they chose to keep it quiet to avoid demands for refunds or lots of empty seats.
@Caifranciss@BethWills_ I get your point, I just don't agree. I think if you market and charge a premium for a performer it invalidates the whole "you pay for the show" argument. You can't have your cake and eat it.
@Caifranciss@BethWills_ Or at the very least have the decency to communicate openly with the audience and don't drop it on people literally seconds before the show starts, giving them no time to process the fact.
@siIverskyy Meanwhile the poster. π€£ This is how it was marketed. Most people probably don't get to go to the theatre as often as you might. Alot if people will have worked and saved hard for these tickets because it was marketed this way. I can fully understand people being upset.
@WarClandestine Not how article 5 works. Honestly seen about 20 posts today worded almost exactly the same as this one. Must have got a steer from the handlers in Moscow.