@Marc_Metrick@saks why do you have a return policy if you refuse to refund your customers?You received my mothers return on 1/2 and are holding hundreds of dollars past your return policy. My mother has spent hours on the phone for your reps to lie and say they are working on it
@united@alfonsoignacio_ You are clearly replying to customers so why will no one address my nonstop flight that was changed to a connecting flight 10 hours later with a 9hr connection overnight with no offer for hotel accommodation.