Juan Camilo Angel

Que iluso el que intente congelar una idea.

[Juan Camilo Angel @juankmilo_angel]

@Citi What are your UNMATHED DIFFERENTIATORS?? Being literally the worst bank out there? Costumer service sucks. Ita not even bad, its draining, time consuming, i wanna kill myself in the process. DO NOT BANK HERE

[Juan Camilo Angel @juankmilo_angel]

@AskCiti @gl1tchrrrrrrr Whats your problem? When u gonna fix your laughable horrible service?

[Juan Camilo Angel @juankmilo_angel]

@AskCiti @rorqualmaru Its a nightmare to deal with them. Their fraud department is fucking hell. They are not costumer oriented. They dont provide anything close to a reliable costumer service. Dont bank here new people

[Juan Camilo Angel @juankmilo_angel]

@Citi Start caring about your costumers. Joke of a bank

[Juan Camilo Angel @juankmilo_angel]

@Bagelandtomato @Citi Whats your problem? How can u not notice how shitty everyone finds your service? When you gonna start caring?

[Juan Camilo Angel @juankmilo_angel]

@Citi whats the problem with your service? Every year gets worse. Its like you are walking into fire and everyone but you sees it. You are a service. When u gonna start taking it seriously??

[Juan Camilo Angel @juankmilo_angel]

@FirstNLast420 @AmericanAir The reek of toxic gas inside from the electrical fire was crazy. And Im being threatened by an agent for “making up stories”. U are not helping yourself. Educate your staff. Not only we the costumers have to endure all the obstacles but also deal with staff attitude?@AmericanAir

[Juan Camilo Angel @juankmilo_angel]

@AmericanAir yesterday i was in the AA36, the flight that caught electrical fire on the runway. 🔥
Today @ DFW trying to get info w costumer service bout reimbursement 4 hotel and transport your agent on duty gaslighted me saying there wasnt a fire, only a delay? I WAS INSIDE

[Juan Camilo Angel @juankmilo_angel]

This is borderline crazy. A huge misstep in better practices and the worst part bout this situation. Take fucking ownership and responsability. This is not a way to treat anyone. He then threatened to “take me off the flight” for making up stories. Wtf is going on. This is not ok

[Juan Camilo Angel @juankmilo_angel]

@AmericanAir @star_buck2011 Wifi team? Really? How about you try costumer service team for gods sake. Stop saying bullshit

[Juan Camilo Angel @juankmilo_angel]

@AmericanAir @AmericanAir as if it wasnt enough!

American horror story keeps developing. Deplaned for a second time because plane was catching on fire 🔥🔥on runway.
There are firefighters inside and outside the airplane.
Its been now 8 hours of delay with 2 different deplane situations.

[Juan Camilo Angel @juankmilo_angel]

You wont believe this shit. Been 7 hours on delay and just had another 30 minute pushback.

Oct 6 i had a MEX-MADRID flight through DFW
I arrived to DFW 3pm and made it in a very tight layover time for a flight that was supposed to leave at 5:05pm. @AmericanAir

1/many

[Juan Camilo Angel @juankmilo_angel]

@AmericanAir Oh and just now, we had another 30 minute delay! @AmericanAir
This is the true american horror story

[Juan Camilo Angel @juankmilo_angel]

AA 36 horror story

[Juan Camilo Angel @juankmilo_angel]

@AmericanAir as if it wasnt enough!

American horror story keeps developing. Deplaned for a second time because plane was catching on fire 🔥🔥on runway.
There are firefighters inside and outside the airplane.
Its been now 8 hours of delay with 2 different deplane situations.

[Juan Camilo Angel @juankmilo_angel]

You wont believe this shit. Been 7 hours on delay and just had another 30 minute pushback.

Oct 6 i had a MEX-MADRID flight through DFW
I arrived to DFW 3pm and made it in a very tight layover time for a flight that was supposed to leave at 5:05pm. @AmericanAir

1/many

[Juan Camilo Angel @juankmilo_angel]

@AmericanAir essentially ur costumer service is an email response thanking me for “my feedback”.
Im not giving you feedback, im asking for a quantifiable solution, recognition and compensation.
DO BETTER
I expect your costumer service to be of service if thats not clear somehow

[Juan Camilo Angel @juankmilo_angel]

@SadCustomers @AmericanAir Agree

[Juan Camilo Angel @juankmilo_angel]

@AmericanAir ???? Costumer service is pretty lacking in my opinion @americanair cant understand what you are celebrating. Attend my case!!!!!!

[Juan Camilo Angel @juankmilo_angel]

@big_DudeDee @AmericanAir Dont lie to people. Withholding information is a crime. There is costumer service email. Make it public

[Juan Camilo Angel @juankmilo_angel]

@AmericanAir american horror story

[Juan Camilo Angel @juankmilo_angel]

You wont believe this shit. Been 7 hours on delay and just had another 30 minute pushback.

Oct 6 i had a MEX-MADRID flight through DFW
I arrived to DFW 3pm and made it in a very tight layover time for a flight that was supposed to leave at 5:05pm. @AmericanAir

1/many

[Juan Camilo Angel @juankmilo_angel]

Just in, 30 minute more delay. American horror story @AmericanAir

[Juan Camilo Angel @juankmilo_angel]

You wont believe this shit. Been 7 hours on delay and just had another 30 minute pushback.

Oct 6 i had a MEX-MADRID flight through DFW
I arrived to DFW 3pm and made it in a very tight layover time for a flight that was supposed to leave at 5:05pm. @AmericanAir

1/many