@andresmatte Hola Andrés, los he intentado contactar por distintos medios sin éxito. Cuál es la mejor forma? Enviamos un alto volumen de mensajes (twilio?) y nos interesa conocer más de Kapso
Requesting the folks at Shopify to please step in and help figure things out.
We too have received the trademark notice. And the deadline to fix it is 6 days away.
Otherwise, our app will be delisted from the Shopify app store. Just like that. After 5 years of being on the app store and complying with every request or warning or mildly threatening email about fixing something "or else".
Quite a violent way to communicate, I feel. Like this is the best a multi billion corporation can do?
It does not make any sense @harleyf@ShopifyDevs since the app store is full of apps with "Facebook" and "Instagram" in their app titles and descriptions.
Meta is forcing "WhatsApp" named apps to remove the word because they have launched their own WhatsApp app for Shopify.
When a big guy flexes, we small people don't have any way out.
Except if another big guy ( looking at you @Shopify@tobi ) is there to stand-up and meditate and come up with a more peaceful and decent way to go about it.
@tobi@hipreetam93 We’re in the same situation and fully compliant. Our app uses the word WhatsApp only to describe its functionality, integration with the official WhatsApp Business Platform, as permitted by Meta’s brand guidelines. We’re concerned about being delisted. Please help us 🙏
@malisauskasLT@ShopifyDevs We are experiencing the same.
We noticed that If the review talks about support and how great it is, it's not gettin published.
Only reviews talking about the App and its features
It seems that if their AI finds the word "support", "customer service", etc, reviews get archived
@DsMatie Hey! We just noticed our archived reviews were all talking about support. "Great support, 5 stars" "support help us" "support was fast, great app"
So it seem you can no longer give great support and receive a 5 star review for it. They need to talk about the app and its features
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@pie6k I was searching for a screen recorder "with auto Zoom" and it was hard to find you guys. Tried different keywords.. i kept finding traditional screen recording tools like Loom.
I'm glad i found Screen Studio! I love it and i'm re recording all our Tutorial videos 😃