๐๐ฎ ๐๐ญ๐ฅ๐๐ง๐๐๐ฃ๐๐ ๐ฌ๐๐ฉ๐ ๐ฉ๐๐ ๐๐๐ค๐พ๐๐จ๐ ๐๐ช๐ฅ๐๐ง ๐๐ฅ๐ฅ ๐๐๐จ ๐๐๐๐ฃ ๐๐ญ๐ฉ๐ง๐๐ข๐๐ก๐ฎ ๐๐ง๐ช๐จ๐ฉ๐ง๐๐ฉ๐๐ฃ๐.
I recently switched to a new phone and, despite logging out of the app on all my previous devices, I'm still getting the message:
"๐๐จ๐ฎ ๐๐ซ๐ ๐๐ฅ๐ซ๐๐๐๐ฒ ๐ฌ๐ข๐ ๐ง๐๐ ๐ข๐ง ๐จ๐ง ๐๐ง๐จ๐ญ๐ก๐๐ซ ๐๐๐ฏ๐ข๐๐. ๐๐จ ๐ฎ๐ฌ๐ ๐ญ๐ก๐ข๐ฌ ๐๐๐ฏ๐ข๐๐, ๐ฉ๐ฅ๐๐๐ฌ๐ ๐ฅ๐จ๐ ๐จ๐ฎ๐ญ ๐ญ๐ก๐๐ซ๐ ๐๐ง๐ ๐ญ๐ซ๐ฒ ๐๐ ๐๐ข๐ง."
Now I've been told I have to visit an Econet Shop just to have the previous device removed from the system before I can log in again.
This raises a serious question: Does this mean every time someone changes or upgrades their phone, they must physically visit an Econet Shop just to use the EcoCash app?
If that's the case, then the current device management process needs significant improvement. There should be a secure self-service option that allows users to remotely sign out of all devices after verifying their identity, rather than requiring a trip to a service centre.
Technology is supposed to make life easier, not create unnecessary inconvenience. EcoCash app developers can do better. Please consider implementing a proper device management feature that gives users greater control over their own accounts while maintaining security.
Has anyone else experienced this issue? How was it resolved?
Good morning Crime Watch Zim. Please hide my identity.
You are doing a splendid job exposing the injustices taking place in our country. I would like to bring to your attention an issue involving @Zimra_11 that has affected customs clearing companies across Zimbabwe.
For many years, when importers needed to pay duty on goods, the funds would be deposited into a ZIMRA prepayment account linked to the customs clearing company handling the clearance. Every clearing company had its own prepayment account. Once all customs clearance procedures were completed, ZIMRA would deduct the required duty from that account and finalize the clearance process.
These accounts were widely used and served an important purpose. In some cases, clients would deposit money before their goods arrived at the border. At other times, funds remaining after a clearance would simply be used for future consignments.
However, in February this year, ZIMRA closed all of these prepayment accounts and instructed companies that if they wished to use any remaining funds for customs clearance, they first had to apply for approval. My company submitted an application, but our request was initially denied. We were later granted permission to use a portion of the funds, but because the duty payable was less than the amount held in the account, a balance remained.
Then, within three months of freezing the prepayment accounts, ZIMRA announced that all funds remaining in those accounts had been forfeited to the State. Imagine that.
The most troubling aspect is that only ZIMRA had the authority to move or access funds in these accounts. Once money was deposited, companies could not withdraw it. That is why businesses would simply leave the balance in the account for future clearances. Yet ZIMRA unilaterally froze the accounts and decided who could access the funds and who could not.
In our companyโs account alone, we still had approximately USD 3,000 and ZiG 10,000. There are more than 500 customs clearing companies in Zimbabwe, and many were affected. Some had significantly larger amounts held in their accounts.
Customs clearing companies have since signed a petition calling for this decision to be reversed, but it remains unclear whether our concerns will be heard. To many of us, this feels like daylight robbery.
We deposited money into these accounts in good faith, trusting that ZIMRA would act responsibly and transparently. Instead, funds belonging to businesses were frozen and subsequently forfeited without meaningful consultation or adequate notice.
ZIMRA is a public institution that should uphold the highest standards of accountability and fairness. Money is not easy to earn, and it is unacceptable for businesses to lose their funds in this manner. At the very least, companies should be allowed to use the remaining balances for future customs clearances until the funds are exhausted, or they should be given a reasonable deadline and clear process to recover their money.
Simply wiping out these accounts and forfeiting the funds is grossly unfair. We believe that the affected companies deserve either the return of their money or a fair opportunity to use the funds for their intended purpose.
Thank you so much for you time and efforts Crime Watch Zim.
Good day Crime Watch. May you post for me my experience with TelOne. I am disappointed with the level of service I received from TelOne regarding a SIM card replacement.
A few days ago, I lost my SIM card and was advised by TelOne that I needed to obtain a police report before they could issue a replacement. I followed the required procedure, obtained the police report, and went to TelOne Southerton expecting to be assisted.
To my surprise, I was informed that they had no replacement SIM cards in stock and was directed to the Glen View 1 branch. I then travelled to Glen View 1, only to be told that they also had no replacement SIM cards available.
When I asked when new stock would be available, I could not get a clear answer. After spending time and money travelling between branches, I ended up returning home without being assisted.
Customers should not be sent from one branch to another only to discover that the required service cannot be provided. If SIM cards are out of stock, clear communication and accurate information should be given before people are asked to travel.
I hope TelOne addresses this issue and improves its customer service so that others do not experience the same frustration.