Justin Lai

#BritishBornChinese | #Founder | #WebDeveloper | #UI/UX designer

[Justin Lai @justintlai]

I have submitted my Drivers license AND my passport more than 30 times and I have not regained access to my account @Meta @facebookapp @Facebook @fbsecurity @oculus @metaportal @MetaNewsroom

[Justin Lai @justintlai]

How does one get a Facebook account recovered if the hack has applied 2-factor auth on your account?! The recovery methods DO NOT WORK!!!!! @Meta @facebookapp @Facebook @fbsecurity @oculus @metaportal @MetaNewsroom

[Justin Lai @justintlai]

For the last 6 months, I have been trying to recover my Facebook account which was hacked. None of the recovery methods work and there is no way that I know of to actually speak to someone to get help. @Meta @facebookapp @Facebook @fbsecurity @oculus @metaportal @MetaNewsroom

[Justin Lai @justintlai]

It's been 2 weeks since @AmexUK have suspended my account for "review"?! Affected both my business and personal accounts with no info as to what is being investigated! I thought Amex was a reliable credit card that I could depend on... #poor #badcustomerservice

[Justin Lai @justintlai]

I called Virgin Media to verify some details about the broadband offer that I was referred to by @comparethemkt [email protected] told me I would still be able to claim the rewards from https://t.co/Aj5AuAz7qO but now I've been told that's not possible... @virginmedia

[Justin Lai @justintlai]

@marksandspencer absolutely appalling. I purchased some muffins yesterday and when I went to use them this morning they were mouldy! Turns out they were out of date 18/02/21..2 days from the day purchased. #outofdate #poorquality

[Justin Lai @justintlai]

@Vitality_UK for the past few months I’ve been signed up with the Cafe Nero rewards and getting 40points a month. But I’ve not see any vouchers to get the coffee at home. Any help please?

[Justin Lai @justintlai]

@Sithtrek Or Divorces 😂

[Justin Lai @justintlai]

Sometimes you wonder how companies make money online when they can't even link the product pictures to the description of the product... @MagnetUK #misinformation #falsemarketing #poorwebsite #magnet #MagnetKitchens #KitchenRange

[Justin Lai @justintlai]

@TLRailUK Can I still get a train from Gatwick to London Bridge? What other transport can I get? Is national express covered?

[Justin Lai @justintlai]

@TLRailUK @NetworkRailSE Can I still get a train to London bridge from gatwick?

[Justin Lai @justintlai]

@TLRailUK is there a number I can call to but my annual season ticket and get it loaded on a smartcard? Urgently need this please.

[Justin Lai @justintlai]

@bt_uk Can I please get an idea on when my internet will be restored?! It's been down since last Friday! I've just purchased your 150MB package and this is the service I receive...

[Justin Lai @justintlai]

@CommuterClub Kindly please stop spamming me with calls - I have already respectfully asked for all my information to removed from your database as of 09/07/2019. However, I'm still getting called. This is a violation of my personal data. #GDPR #spamcall @GDPR_Europe

[Justin Lai @justintlai]

@swooneditions It's now 8 mnths on. I'm still waiting for my long *lost* sofa to arrive... I've asked for my issue to be escalated multiple times but no answer. Starting to wonder if anyone works at swoon... do they just take the money then run? #poorservice #CustomerExperience

[Justin Lai @justintlai]

@swooneditions @swoonstars #noreply #noresponse #poorcustomerservice #whereismysofa

[Justin Lai @justintlai]

@swooneditions It's now 8 mnths on. I'm still waiting for my long *lost* sofa to arrive... I've asked for my issue to be escalated multiple times but no answer. Starting to wonder if anyone works at swoon... do they just take the money then run? #poorservice #CustomerExperience

[Justin Lai @justintlai]

@lewibabylewis You can definitely get much more back. I’ve pretty much received 75% off and looking to get more. But it’s not the point since we purchase because we want something in return. Not the shoddy service they provide! Hard to have a voice when we push as individuals

[Justin Lai @justintlai]

@lewibabylewis have you had issue with ordering from swoon too? I saw you tweeted them about an order taking over 6 months? I've also had a similar experience. I've been waiting over 8 months now...

[Justin Lai @justintlai]

@BeckyBainbridge This is the second sofa they’ve tried to send me. The first one they only sent me half of the L-shape and this one they lost completely. Now they want me to order another one and wait for it...frustrating :(

[Justin Lai @justintlai]

@BeckyBainbridge I saw you also had a bad experience with Swoon too. I ordered my sofa 8 months ago and they just said they lost it on delivery... I'm trying to bring together other who've had a similar experience to make a statement regarding how poor the company is.