Joe Wheeler

Best-selling author and CEO CX/Digital

[Joe Wheeler @jwheeler_SPCI]

In my new book, The Digital-First Customer Experience, I share seven design strategies digital-first leaders like Spotify, Amazon, Nike, and others exemplify to generate superior returns and deliver experiences customer love. On the eve of the book’s rele…https://t.co/05iKYDb27x

[Joe Wheeler @jwheeler_SPCI]

Can computers provide empathy? Well, without question, humans are better than computers at feeling empathy, since a computer is – well a computer - and can’t really feel anything. But let’s consider this question in the context of experience design and fr…https://t.co/X4rGCKHrGq

[Joe Wheeler @jwheeler_SPCI]

Launching a 9-week series of articles on the eve of the launch of my new book: The Digital-First Customer Experience available July 25 on Amazon. Each article answers a provocative digital-first question. Here is the first: Can com…https://t.co/cvV0scegyJ https://t.co/17qQob1203

[Joe Wheeler @jwheeler_SPCI]

A great summary by Alexei Agratchev of the recent Executive Forum they hosted earlier this month. A lot to learn from this article about the future of retail. Ashton Kirsten @judithsubban @SergGut @service2disrupt @B_Thurry #cxpa https://t.co/ExyHrsxTdP https://t.co/85OfbzTI0j

[Joe Wheeler @jwheeler_SPCI]

Excited to share that my new book, The Digital-First Customer Experience just arrived. Those pre-orders should be filled soon! Thanks to @JeanneBliss @ShaunSmith_CEM @David_Rogers Leonard Schlesinger @yaelwiss @chandastevick, @jrdndeagle, Edson Santos…https://t.co/A4qakUGlnq

[Joe Wheeler @jwheeler_SPCI]

Excited to share that my new book, The Digital-First Customer Experience just arrived. Those pre-orders should be filled soon! Thanks to @JeanneBliss, @David_Rogers @LenSchlesinger and so many others for your support and encouragement! @CXPA_Assoc

[Joe Wheeler @jwheeler_SPCI]

Delighted to share that I have signed up as an exclusive speaker with BrightSight Speakers. Thanks to Tom Neilssen and Jeff L. for help with the design of my new website! @jeanniecw @JeanneBliss Jeanne M. Glass M.I.M. @btemkin Ashton Kirsten Abhi Ingle #c…https://t.co/gufhjSQmYN

[Joe Wheeler @jwheeler_SPCI]

Delighted to share that my new book ranked #1 on Amazon in Industrial Marketing. Available for pre-orders today. Thanks to @JeanneBliss for writing the Forward and to all the amazing best practice companies, subject matter experts and colleagues that help…https://t.co/vSs7f8WFvk

[Joe Wheeler @jwheeler_SPCI]

Thanks @Christian_KrolI for posting Al Gore's powerful, sobering and impassioned plea at the World Economic Summit. I hope everyone that listens to it reposts it to their own networks until it reaches as many people as possible. @cloverhogan must have fel…https://t.co/gDkq3F1Dcu

[Joe Wheeler @jwheeler_SPCI]

@cloverhogan you have probably thought of this already, but why not partner with Susan Wojcicki at YouTube and build 100 of them and place then on college campuses around the world.. Reading the most recent IPCC report, perhaps its time to increase scale…https://t.co/kkPeJZ26XY

[Joe Wheeler @jwheeler_SPCI]

@CTVAnchor Steve Murphy what will we do without you at 6 PM? Congratulations - what a tremendous career and what a contribution you have made to the community and your profession. Well done. You will be missed but will look forward to your future contributions. Best, JW

[Joe Wheeler @jwheeler_SPCI]

Today at noon ET our final #JourneyInterrupted webinar explores the impact #COVID19 and recent social unrest, protests, and racial violence have had on our experience of managing well-being during a pandemic.

Register now: https://t.co/msFhJufD35

#CX #healthcare

[Joe Wheeler @jwheeler_SPCI]

Are you a #CCXP or #ChiefCustomerOfficer looking to use journey insights to drive cross-functional alignment for your organization?

✅ @forrester just ranked our @CXWorkout software as a leading #CX #JourneyMapping vendor.

⬇️ Download the report https://t.co/ybqHLI0ujA

[Joe Wheeler @jwheeler_SPCI]

Are you a #CCXP or #ChiefCustomerOfficer looking to use journey insights to drive cross-functional alignment for your organization?

✅ @forrester just ranked our @CXWorkout software as a leading #CX #JourneyMapping vendor.

⬇️ Download the report https://t.co/ts8Nr4SesT

[Joe Wheeler @jwheeler_SPCI]

Developing the empathy needed by brands in these times requires seeing and hearing directly from people. Emotions like these don't translate in charts.

On June 17 at our #JourneyInterrupted webinar we'll share more like these on #CX after #COVID19

https://t.co/kZM85XgeYQ

[Joe Wheeler @jwheeler_SPCI]

With respect for the events unfolding in the US this week, @Decooda has decided to postpone our #JourneyInterrupted webinar scheduled for tomorrow, June 3rd.

We'll post an update on our event page once we finalize a new date with our speakers. RSVP: https://t.co/S0L1OTvCgw

[Joe Wheeler @jwheeler_SPCI]

How brands respond to people navigating the pandemic will not be forgotten.

Learn how @Decooda and @CXWorkout have teamed up to help brands make history as they respond to #CX under COVID-19.

#JourneyInterrupted Webinar - June 3
Register now: https://t.co/JKCGDQbLjo

[Joe Wheeler @jwheeler_SPCI]

Don't miss our final webinar of the #JourneyInterrupted series.

How did brands make us feel as we navigate healthcare and mental health under #COVID19?

Find out June 3 at noon ET, 9 am Pacific, 11 Central
👉 Reserve your seat today: https://t.co/JKCGDQbLjo

#CustomerExperience

[Joe Wheeler @jwheeler_SPCI]

Thanks to all who attended our #JourneyInterrupted webinar today.

You can leverage video feedback with @CXWorkout to bring the data to life for your organization as you adapt your #CX.

Contact me to schedule a private briefing with the data and customer videos we shared.

[Joe Wheeler @jwheeler_SPCI]

decooda: Our second #JourneyInterrupted webinar is underway.

Join us now to learn how #COVID19 has impacted the financial well-being of U.S. consumers and get your questions answered about how #CX has changed.

https://t.co/Sh78xDcC1E

#CustomerExperience