Kamlakar

[Kamlakar @kamlakar]

@Shrikan71248599 @simplykashif @pushpendrakum @cryptoady Count me in too. I also have ala lot - mostly in BTC

[Kamlakar @kamlakar]

@HDFCBank_Cares I have already reverted in email and called multiple times. My issue is pending over 4 months whereas i was promised a resolution in 36 days. Whenever i call people act clueless. @RBI

[Kamlakar @kamlakar]

@HDFCBank_Cares I have been following up for a wrong transaction issue for a month now. Nobody cares at your bank. I will be switching to @ICICIBank

[Kamlakar @kamlakar]

@HDFCBank_Cares I would like to switch over to a different bank . This is the worst customer service ever and deception too on top of it. I only receive phone assurances and no written communication on my issue @RBI

[Kamlakar @kamlakar]

@HDFCBank_Cares Apart from a generic email sent with a complaint number- I am still awaiting a resolution of my issue. It was supposed to be addressed in 36 days and now it’s over 45 days. Every time I call someone cuts the phone. Wow what relationship management

[Kamlakar @kamlakar]

@UPI_NPCI But you have basically responded that you can’t help at all. So why not do that here. @RBI

[Kamlakar @kamlakar]

@UPI_NPCI I’ve been following up for 1 month for a wrong transaction in my account, there is no response or responsibility taken by you . I will be taking this up legally now. Our money is not protected @RBI

[Kamlakar @kamlakar]

@UPI_NPCI You claim to have no access to the beneficiary details in case of a wrong transaction so what kind of infrastructure have you built? @RBI

[Kamlakar @kamlakar]

@UPI_NPCI a wrong transaction has happened through your account and you have conveniently washed your hands off it. There is no security in using UPI. Urge everyone to go back to netbanking or better still cheques. @RBI

[Kamlakar @kamlakar]

@UPI_NPCI I have disputed a transaction done through google pay and UPI. Google pay directs me to bank and bank directs me to you and you direct me back to bank. What a joke online payment is. @GooglePayIndia @HDFCBank_Cares Plessr take note @RBI

[Kamlakar @kamlakar]

@UPI_NPCI You have asked me to contact my bank and my bank has asked me to contact you. Basically who is protecting my money when I make transactions through UPI? Not you, not the bank and not google pay. How convenient to attract customers then say you’re not responsible. @RBI

[Kamlakar @kamlakar]

@UPI_NPCI a huge amount of money is lost through a transaction done in your platform and despite following up I have received no resolution from you or from @HDFCBank_Cares . Basically nobody cares about security of digital transactions. @RBI

[Kamlakar @kamlakar]

@HDFCBank_Cares @HDFCBank_Cares finally got through to your call Center and find out the complaint I have been maki since 10 days is not even lodged yet. Amazing customer service. @RBI

[Kamlakar @kamlakar]

@HDFC_Bank I have filed a complaint for information for a wrong transaction done in my account to an icici bank account . No reply since days from your customer care and the bank branch also doesn’t help. This is your definition of customer centricity?

[Kamlakar @kamlakar]

@UPI_NPCI Hello @UPI_NPCI - please respond. Significant amount of money is lost because of no security in your payment systems . @RBI

[Kamlakar @kamlakar]

@GooglePayIndia No resolution at @GooglePayIndia . If this is the level of security in your platform I think it’s time to ask @UPI_NPCI and @RBI to review your whole business . Seems like an elaborate scheme with no security of the money whatsoever

[Kamlakar @kamlakar]

@GooglePay is a technology platform and can’t help you in case any wrong transaction happens through the account. This is the reply I’ve been getting from your customer care for a week. Why not put up this disclaimer in bold letters? Why hide ?

[Kamlakar @kamlakar]

@HDFCBank_Cares @HDFCBank_Cares would be good to see how much you care

[Kamlakar @kamlakar]

@HDFCBank_Cares I am still waiting @HDFCBank_Cares . Neither you nor my RM is responding. Is the RM meant to actually help a customer or is it just a fancy title to keep our money in the bank but do absolutely nothing when the time comes ?

[Kamlakar @kamlakar]

@UPI_NPCI Done. Please help track this fraudster who has my money. Please increase security on your platforms . @RBI

[Kamlakar @kamlakar]

@UPI_NPCI I have complained about a wrong payment made through my account and there has been no reply since 10 days. Why advertise a payment platform if you can’t guarantee security ?

[Kamlakar @kamlakar]

@GooglePayIndia how much should one follow up for a simple query resolution? Sick of getting the same generic message. To all: google pay is a technology platform- if something goes wrong they don’t care