@vault22_za Hi, I have been logging support calls from March, due to updates to bank accounts failing. I sent another mail to the support mailbox, what's the timeline for response, it has been 5 months now
@StandardBankZA Hi, is there any way to validate a digital wallet expect for dialling the call centre. I did 30min wait in the queue before cutting, and the callback option but no response. Thanks
Hello @StandardBankZA , my 3rd fraud incident in a year. This time Uber Eats transactions for about R200-R400 each. Taking strict security measures on my side but still seems to occur. Trust that the fraudulent transactions will be reimbursed to me?
@StandardBankZA Hi, there are several fraudulent transactions at 15k come of my account. I've tried the call centre, app and email from this morning and I can't get through to the fraud line. I'm now 90min in the fraud queue number. How can I get assistance please
@StandardBankZA Hi, I'm having difficulty making online purchases. There seems to be a problem with Standard Bank authorization servers, it keeps timing out at the stage when the email/phone number PIN prompt usually occurs. Please can you investigate and get back to me
@StandardBankZA Thanks, I've tried on 3 devices, 4 different online stores and 2 different underlying Internet providers. Thought it was my account but the call Centre didn't want to acknowledge any info I gave other than the system says no errors. Please can you assist