@EmiratesSupport@emirates Despite multiple calls to call center, MHB team and the vendor my issue is unresolved. There have been multiple False promises for a callback. I have reached out to customer affairs as well. Can someone expedite the process ??
@emirates regarding file ref no DEL.EK.32418 I have been following up for more than a week. The bag repaired is worse than when it was given to the team for repair. Can someone please call me and let me know the next steps.
Extremely unsatisfactory customer service
@TataSky Could you please help me understand the delay in reaching out. @TataSky initially you said you were not able to reach out and post proving my number, I haven’t heard back from the team. What is happening. Are you even bothered about your customers concerns or not ??
@TataSky I fail to understand why my service request 1LBWUJWK was closed without the customer consent. I got an email stating that the representatives tried to reach out and needed additional information. May I know what additional information is needed ??
@TataSky Messaged my number. It would be appreciated if the @tatasky team can call back as efficiently as they reply with a standard message stating that we can’t reach you and DM the number.
It’s a nice way to ensure that the team @TataSky can maintain their SLA and the customer care don’t have the authority to reopen a request. Seems that meeting SLAs are more important to the firm as opposed to customer satisfaction.