Healy Karia

[Healy Karia @kariahealy]

When companies prioritize branding over CX/UX!
#cx20 #branding #UserExperience

[Healy Karia @kariahealy]

The customer journey is the complete sum of experiences that customers go through when interacting with your company and brand. It documents the full experience of being a customer.

How to best use customer journey maps? https://t.co/xk184wWPxa

#cx20 #customerjourney

[Ronald van Loon @Ronald_vanLoon]

8 Essential Emerging #Technologies
by @PwC @antgrasso

#AI #IoT #ArtificialIntelligence #InternetofThings #Blockchain #Digital #Robotics #DigitalTransformation #Tech #Technology #Marketing #CyberSecurity #CX #Strategy

Cc: @kuriharan @mikeflache @MarutiTech

[Healy Karia @kariahealy]

*spice girls

[Healy Karia @kariahealy]

Professor Joe Fayt always brings in amazing examples of advertising in class...This time we saw a hidden, indirect form of advertising. @kfc follows 11 people, all named around either herb or spice.
#servicemarketing by @casecoach is one of the best courses at #schulich

[Healy Karia @kariahealy]

“With transformations, the customer is the product. The whats – don’t matter unless the customer achieves the aspiration that they want.” Witnessing @joepine, the man behind the famous "The Experience Economy" in #CX20 class by @DrGiesler
Thank you for an amazing lecture!

[Healy Karia @kariahealy]

What a session with @kaleandkrunches' #MarlieCohen in @DrGiesler's #cx20 class!!! Learnt a new term #homification and how to bring brands #athome by creating an experience that customers most resonate to. Thanks @DrGiesler for bringing to us all yet another awesome guest lecture.