@Shopify@ShopifySupport@tobi
Hello, we have HUNDREDS OF THOUSANDS of € on hold for a legitimate business with 0 fake claims & a good product.
You banned our Shopify Payments over a Mastercard chargeback ratio when all other ratio are perfect. We had the exact same situation on another Shopify shop, resolved in 24h, no issues. Now it's a complete mess.
We did everything you asked. We submitted a full evidence package, hundreds of thousands of orders fulfilled, strong Trustpilot rating with really good reviews and happy customers everywhere. Our product is 100% legit with 0 false claims.
We've sent multiple emails over the past week and received 0 response. Our funds are frozen for 120 days and it's unacceptable. Looking for a way to solve this problem.
Like + RT appreciated 🙏
It’s now been 50 days that we’ve been waiting for our PayPal wallet payouts to be released via Shopify Payments. The only required document was submitted over 10 days ago, and we’re still waiting with no response.
We had over 100,000 orders across our 3 stores… @tobi@Shopify
@Shane_ecm La forma est super mais la communauté c’est ça l’immense atout, t’as besoin dune info ou d’un contact ? On te la donne direct sans que tu perdes du temps. Alors oui tu peux réussir sans forma mais le 8lab pour le coup c’est juste un immense raccourci vers ton objectif. Temps>💵
@jforjacob@BroXimple I would suggest you test in a new campaign. Your intelligems tests are usually not working because meta is sending the same traffic as the one he was sending before (they are used to pdp). For another landing page it’s probably another audience. Same for offers, we don’t A/B test
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