Kate

[Kate @kateag010]

@Rudsakanada Is there a human that supports customer service? Your phone lines are down, chat bot down, no responses to multiple emails

[Kate @kateag010]

@adorofarm how can i get clarity about an unshipped order made over seven business days ago? I’ve emailed your customer service team three times - no response.

[Kate @kateag010]

@UberEats How can I get support and a refund properly applied? I’ve tried filing a complaint about a wrong order but your chat bot hasn’t addressed my question and keeps responding with the same statement. It’s not helpful and I’m owed money for an incorrect order

[Kate @kateag010]

@WaveConnects You’ll help? Really? No responses to DMs, no updates, no progress on getting the internet fixed…for hours. This is unacceptable!!

[Kate @kateag010]

@AmericanAir absolutely ridiculous treatment by gate agents on the evening of Dec 26 in DFW. I sent a complaint. These people have zero compassion and need to learn to offer customer service - especially when people pay a lot of $$ to fly on your airline. What a joke!

[Kate @kateag010]

@British_Airways Did you know your "missing baggage report" doesn't work and that you aren't answering phone calls? How can I report my missing baggage TODAY when your communication systems appear to be down?

[Kate @kateag010]

@foxrentcar I have an upcoming car rental reservation in France. Can I drive it to Italy for two days (if I pay a cross border fee)?

[Kate @kateag010]

@hulu I feel like Hulu is down more than it is working. Why am I getting so many error messages (after restarting, internet is connected, and every other competitive app seems to be working 100%)?!

[Kate @kateag010]

I live in a secured building and instructions are already in my FedEx profile. The worst thing is that I got another delivery today and one yesterday - successfully! Needed my package yesterday. Now what?

[Kate @kateag010]

@FedExHelp apparently you attempted to make a deliver to me. I was home and planned my day around it. Never got a notification, call, text or knock on door. No package. Now what?

[Kate @kateag010]

@hulu_support worst service ever

[Kate @kateag010]

@hulu_support I called and have been on hold for 2.5 hours without getting this fully resolved. I’m beyond frustrated and confused about the horrible customer service

[Kate @kateag010]

@hulu how do I activate Disney +? I’ve paid for it and did the first step…haven’t received an email prompting me to activate/confirm my account 😖

[Kate @kateag010]

@hulu_support I have already done that. The message said that Hulu would send me an email to activate my account - haven’t gotten any email. I’m confused

[Kate @kateag010]

@jimmyjohns what’s the point of ordering in advance online when they totally forget about your order and you have to wait?

[Kate @kateag010]

@onepeloton Down again?! This is ridiculous

[Kate @kateag010]

The verification process was ok - coming from Europe and as a US citizen with a transfer in YUL, I had to show my passport and go thru customs, as expected - there were not additional steps required in my queue area for Arrive Can , etc. However, the security process was awful!!

[Kate @kateag010]

@yulaeroport why is customers from intentional flights to US taking so long? This line has not moved in one hour’s time and my flight is going to depart shortly

[Kate @kateag010]

@AirCanada my flight departs in 60 minutes and I’m stuck in a huge line through customers in YUL! Help!

[Kate @kateag010]

@Delta I rescheduled a flight online, paid the difference in fare, saw new flight res in the SkyMiles account/Delta app so I assumed it was good to go. When I checked-in at the airport, the new tix was nowhere to be found! I had to pay the diff in fare twice! What happened???