Kate Kapp

Head of Service Design at Tesco. I tweet about Service Design. All views my own.

[Kate Kapp @katekappuk]

Very excited to see this coming out! I found it really useful. Congrats Engine, great to see your hard work paying off! You can pick up a copy now I’m pleased to say #servicedesign #businesstransformation https://t.co/y5phq8hRrD

[Kate Kapp @katekappuk]

@Redjotter @joelbaileyuk It was a text book afternoon! Thanks all - great match making

[Kate Kapp @katekappuk]

@behumanshaped Do you think I should plan a pilgrimage? 😂

[Kate Kapp @katekappuk]

@juter Thanks Justin ☺️ - it's been a privilege working with such a talented design leader, you and the team have been fantastic

[Kate Kapp @katekappuk]

@rufflemuffin @worddoodles_EP Time flies when you are having fun ☺️Thank you. Equally it has been a great experience from our side too... we've met some great individuals and done some truly ground breaking work. Looking forward to the next chapter!

[Kate Kapp @katekappuk]

@avfletcher @paulmsmith No sorry. But you've inspired me to start sharing more widely this year 👌😄 though if you fancy a trip to the Service Design Sunnit in Prague in April you can hear me talk a little more of 'Applying Agile to the design of physical environments'! Happy to natter anytime!

[Kate Kapp @katekappuk]

@avfletcher Aww. You just made my day! ❤️ so many thanks for the support and mentoring you have given me along the way, and today you continue to give me inspiration as you embody the spirit of paying it forward and being the change you want to see #IWD ❤️

[Kate Kapp @katekappuk]

Join our team at Tesco https://t.co/nuvFyRCVMo -if you're a delivery manager interested in delivering services that impact as much on the physical environment as the digital, and are a seasoned pro at working with user needs, come get some private sector experience #servicedesign

[Kate Kapp @katekappuk]

@rossbreadmore Better get my flights booked then! 😀

[Kate Kapp @katekappuk]

Yay me too! https://t.co/ozQy6wnHGs

[Ross Breadmore @rossbreadmore]

Looking forward to talking about ethics and AI at https://t.co/gctcl8fsde Also looking forward to seeing @katekappuk talk at same event :)

[Kate Kapp @katekappuk]

Amazing opportunity to work with an gorgeous bunch of people on some gnarly service design challenges delivered at scale ❤️ https://t.co/9LA8Wa8ROu

[Kate Kapp @katekappuk]

@avfletcher @icoo @albertatrebla @KaraKane_kk @EmmaPeagam @jennifermjones @lily_dart @ClaireBradnam Aaah thanks. Right back atcha. Looking forward to some more chats soon!

[Kate Kapp @katekappuk]

@MarkDalgarno @brightkaos No we haven't but perhaps we should :) thanks for the connection Anne - mark I will PM you

[Kate Kapp @katekappuk]

To get customer needs out of the discovery team into the rest of the business-try creating need cards and handing them out #servicedesign

[Ross Breadmore @rossbreadmore]

Running a service design panel next week featuring @katekappuk @avfletcher @mikelaurie and @albertatrebla https://t.co/pQXsenNHK4

[Kate Kapp @katekappuk]

@worddoodles_EP @HWD @wearesnook Wit wooo! Knock em dead

[Kate Kapp @katekappuk]

How do you break down barriers in large orgs? Invite people in...#servicedesign - nice visuals courtesy of Emma Parnell @worddoodles_EP

[Kate Kapp @katekappuk]

Great show+tell from @jennbage using live research walls and video - ditch those PowerPoint slides when telling field stories #servicedesign

[Snook @wearesnook]

Working in the open and working live, making things visible to bring people along @katekappuk #servicedesign on the inside #sdff #doti