Katy Walton

Account Director at top 10 B2B agency @TMPtweets. Living in Oxfordshire.@WarwickBSchool grad. Raising money for @SandsUK.

[Katy Walton @katylwalton]

@AsdaServiceTeam trying to buy this at the stated deal price but adds into basket at higher price. Can you help please?

[Katy Walton @katylwalton]

@MyRockingKidsUK please can someone help with my order? No response via email or Instagram - it’s been weeks and nothing. Thanks.

[Katy Walton @katylwalton]

@sainsburys Thank you - sent a DM just now.

[Katy Walton @katylwalton]

@sainsburys delivery cancelled with 20 minutes noticed. Asked to call to rebook but told phone lines too busy to take my call… appalling service. Can someone please help sort this out?

[Katy Walton @katylwalton]

@PGUK fairy non-bio pods purchased in local Tesco Express this weekend, covered in powdery residue. Thought nothing of it, smelled like washing powder so used pods. Just got nearer end of box to find this buried under the remaining pods… just how?! So dangerous. Please explain.

[Katy Walton @katylwalton]

@JoJoMamanBebe Thank you so much!

[Katy Walton @katylwalton]

@JoJoMamanBebe I’ve ordered an item to my work address by accident. Can I cancel/amend my order? Thanks.

[Katy Walton @katylwalton]

@Joulesclothing ordered 2 items, sent 1 back. One I kept now has faulty zip but already used returns note to send first item back. How can I return second one? Thanks.

[Katy Walton @katylwalton]

@owletbabycare disappointed with the Owlet camera. The sock has been fantastic - only occasional false sock displacement issues - but camera cuts out, buffers and has a terrible delay even when WiFi is classed as good. Not the reassuring piece of (expensive) kit we hoped for.

[Katy Walton @katylwalton]

@WeBuyAnyPhone I have waited 5 working days for my payment and no sign of it yet - please can you look into this?

[Katy Walton @katylwalton]

@AskMandP how can I return a product when no delivery note/order sheet was included with my order. Don’t live near a store to return in person and your phone line is always busy.

[Katy Walton @katylwalton]

@ArgosHelpers placed an order through the app, money taken from my bank but no confirmation email and the app sent me back to the trolley section afterwards. Can you please help?

[Katy Walton @katylwalton]

@Melissaturner98 @hm_custserv Basically they’re shipping a bit slower so where normally you’d get charged and the item would arrive soon after, now they’re charging and if it doesn’t ship within 10-14 days you get refunded and recharged you when it ships. I got recharged the day it arrived.

[Katy Walton @katylwalton]

@hm_custserv placed an order, not yet arrived. But just received notification of a refund from you by my bank. No email to say order cancelled... why have I been refunded?

[Katy Walton @katylwalton]

@UPPAbaby_UK can you please confirm the maximum handle height of the Cruz V2 2020?

[Katy Walton @katylwalton]

@SkyHelpTeam trying to claim on my Sky Protect policy for damaged phone screen. Get all the way through claim process to payment page to pay excess, but the WorldPay box never appears... tried Chrome, IE and Safari. Can you help please?

[Katy Walton @katylwalton]

@AldiUK will you be rereleasing your original rocking chair in the UK at any point?