@AmericanAir stranded in Narita due to maintenance after delay after delay, not leaving till tomorrow now and with serious impact to our lives due to personal issues of not being in LA on time...not happy and your agent was just icing on the cake
@AmericanAir you're a big organization with many moving parts, but your agent failed when I asked to speak with someone else who could help I got transferred to Waste Management...not funny, not helpful, not an accident, serious lapse in your customer service