@SW_Help hiya, just had the most palpably rude and terrible service from your train guard Peter Gray. His attitude was absolutely appalling, saying it was โmy problemโ that my railcard wouldnโt load because I had no internet (your wifi does not work). 1/2
@SW_Help he made me feel like a criminal and threatened a fine.. in spite of being a full paying customer with a valid railcard (which eventually loaded thankfully). I understand you have to check railcards but you should really review the way your staff speak to customers. 2/2
@Se_Railway needs to give Kuda from Ashford a raise, right now. The world would be a better place if more train conductors were like her (feedback from multiple passengers)
@thetrainline got a message on my account saying disruptions will affect my journey but it wonโt actually let me open the message to read. Is the service from KX to Edinburgh running at 20.47 tonight (26th Aug)?
@TfL@SadiqKhan please can you explain why my housemate, an NHS A&E doctor, was just denied boarding an empty bus with his bike that has a puncture so that he can safely return home from the hospital after his shift finished at midnight? Clap for carers seems bitterly ironic
@dam_health special shout out to your helpful staff working in the Clapham branch yesterday who managed to fit me in for an urgent Fit to Fly, despite appointments being full. I managed to make my flight to Boston!