keithbucknall

Father of 3, husband, Senior Technologist, IT Professional (these are my personal opinions only). One day we aspire to my profile picture

[keithbucknall @keithbucknall]

@BusinessGuruHTX @MSFT365Status @MicrosoftTeams Our customers are reporting teams issues status changes to away, teams calling not working due to presence status

[keithbucknall @keithbucknall]

@British_Airways Jo hi thank you for your suggestions I guess you haven’t read the thread and with 20yrs+ in tech I think I know what I am doing!! So yes cache, cookies all cleared no VPN and multiple devices tried including private browsers or 7. What’s the best suggestion? Thank you.

[keithbucknall @keithbucknall]

@AmexUK @British_Airways I have BA AMEX for over 8+ yrs, pay for companion vouchers only used a few, pay for the “membership benefits” have loads #avios points & yet can’t book an upgrade as “its not available” funny how there are seats free? What’s the point having one?

[keithbucknall @keithbucknall]

@British_Airways Cody, Hi can you explain why I get that error on every device, every browser, every day please then and why I can’t process my upgrade. ?

[keithbucknall @keithbucknall]

Liz sorry I should have been more clear I have tried this on different devices and mobile apps and tried all of your suggestions. Including private browsers as well. What I am saying is why does it seem that you are intentionally blocking the checkout online to force higher prices when I call in? It’s clear this is not a bug your CS alluded to this when I called in, thoughts?

[keithbucknall @keithbucknall]

So the saga continunes, trying to upgrade online via your portal, keep getting the error below for the last week. Spoke to your CS team which was an experenice who told me no one can upgrade online you have to call in. Of course the upgrade costs are then £1-£2k exta on top of what your line system quoted - why is this the case, why can't I upgrade online at the price you gave me? As a consumer you have given me the price but then misleading me to call in for a different price all within 8mins of each other?

[keithbucknall @keithbucknall]

@British_Airways I guess I am 1 in a million then!!

[keithbucknall @keithbucknall]

@nationalrailenq Yo has the disruption returned to normal?

[keithbucknall @keithbucknall]

Same with me I am shocked your Customer Service Team don't have a way of tracking back orders or manufacturing/build process. Its a simple ERP platform. I just got told they can't tell me where or when it will shipped..! For such a good product the back office is letting you down

[Cory Balthrop @alphasig405]

Hey @remarkablepaper! I ordered a refurb PaperPro a week ago and still haven't received my unit. Customer Support just keeps telling me "it's being packed for shipment." Any chance I can get a realistic estimated delivery date?? Love the product but looking for some help!

[keithbucknall @keithbucknall]

@nsandihelp Hi Can I actually speak toa real person please can't see a number on your website and your AI assistant is not very helpful. I need to register a LPoA with you? Thanks

[keithbucknall @keithbucknall]

@wightlinkferry Hi just called ur call centre to ask about multipasses from mainland->island (after living there for 20 years, my family for 40+ years) and now my father is in A&E - looking for a set of multipass to see him, told this is just for islanders, is this true?

[keithbucknall @keithbucknall]

@IslandRoads Hi can i check if horsebridge hill road is closed or just one way please?

[keithbucknall @keithbucknall]

@musk_news13 👍

[keithbucknall @keithbucknall]

@Apple why has my 5G signal reduced following my “upgrade” from a 14 Pro Max to a 16 Pro Max same commute journey and lower signal than 2 gens ago?

[keithbucknall @keithbucknall]

@greateranglia @KarenzaJW Hi so are the points fixed?

[keithbucknall @keithbucknall]

@greateranglia @GinaSykes Hi so are Wickford trains not running?

[keithbucknall @keithbucknall]

@greateranglia @sr_mate75209 Hi has the delays finished now?

[keithbucknall @keithbucknall]

@greateranglia Ok thanks shame couldn’t be repaired overnight is c2c accepting tickets?

[keithbucknall @keithbucknall]

@greateranglia morning just seen the Southend line what’s going on please?

[keithbucknall @keithbucknall]

Why Southgate no changes and I know nothing about football. Listen to Roy Keane solid advise.