Keith Mathews

[Keith Mathews @keithrobmathews]

@VirginAtlantic Hi Rob, I have had 2 Virgin representatives request I DM them so they can help. Should I have received some follow up on this?

[Keith Mathews @keithrobmathews]

@VirginAtlantic I called this morning to make a booking which I was told could not be completed as your systems were down. I have called back as requested and been on hold for 2 hours and now cut off. I just want to complete the booking I started this morning! Can you contact me

[Keith Mathews @keithrobmathews]

@AgentSusanWest Thanks Susan I have sent a DM to @virginairhub as requested by them.

[Keith Mathews @keithrobmathews]

@virginairhub Many thanks. I have sent a DM

[Keith Mathews @keithrobmathews]

@VirginAtlantic But why is no one answering the phone and why was I cut off?? Appalling service. When can I call?

[Keith Mathews @keithrobmathews]

@SilverstoneUK As an SRC member of years I am disgusted my same tickets from 23 are up 72% in 24 as no child discounts now offered. I’ve demanded a refund and am actually considering writing to F1 as you are actively discouraging families. We can longer afford to support Silverstone.

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp @BarclaysUK Are you including my account in the list of suspended accounts to be disclosed to the FCA - you should be as I cannot pay into or out of the account. Perhaps when you disclose the reason for the suspension you could also let me know https://t.co/n09RdikPyi

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp @BarclaysUK @Barclays quote from Hannah Bernard Head of Business Banking at Barclays, said: “Late payments is the single biggest cause of business failure." Please take this seriously! We have banked with you for 4 years & you have locked us out of our accounts!

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp Ramona, Barclays are about to bankrupt my business. Please please get your facts straight is you are going to respond to messages sent by now desperate and terrified customers.

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp Ramona, what final response letter????

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp Ramona, nothing is resolved. I still cannot access my business account. I have been unable to pay my bills for 21 days and I am being lied to by senior executives who tell me it is fixed when it is not.

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp Emojis!!!!! Really.

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp It would appear these issues have been in the national press and nearly destroyed many businesses!

https://t.co/b3O9Aksp83

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp Unfortunately not! Tried again this morning now I am home and guess what. I still have no access. Absolutely useless. Apparently we are not the first business to have these issues. Going to the Financial Ombudsman now.

[Keith Mathews @keithrobmathews]

@sanradders @BarclaysUKHelp @BarclaysUK @Barclays Let’s wait and see. I am told they have found a resolution so fingers crossed it works when I get home🤞

[Keith Mathews @keithrobmathews]

@Mrsschatzy @BarclaysUKHelp @BarclaysUK @Barclays Thanks for the advice. Don’t worry I am! Daily time every day now for coming up 3 weeks including having to check bring my laptop on our family holiday and check it daily eating in to our precious time. To be honest it’s my business reputation that is the biggest cost and damage

[Keith Mathews @keithrobmathews]

@sanradders @BarclaysUKHelp @BarclaysUK @Barclays Thank you Sandra. After 4 years Barclays decided they didn’t have enough personal information! A few small FSA issues there perhaps. To be honest even if one person offered a solution to pay my overdue bills it would alleviate the pressure on my business but computer says no…

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp @Remathews2 You are joking? I have been told by Hannah Bernard’s senior complaints team they have everything needed and will advise when my account is available again. They just keep leaving messages saying they will call back. I have simply asked to be told the account is open again.

[Keith Mathews @keithrobmathews]

@BarclaysUKHelp @Mrsschatzy You must be joking! I have spoken to around 15 people now over nearly 3 weeks right up to Hannah Bernard your Head of Business Banking. Not one person seems capable of fixing this issue and to be honest I refuse to explain it again. You have all the information.