Kelli McGuire

[Kelli McGuire @kelli_mac1990]

@jane_cottrill @sainsburys Eventually got through and sorted - honestly called about 10-15 times before not getting cut off then 35 mins on hold.

[Kelli McGuire @kelli_mac1990]

@sainsburys I'm supposed to have an order delivered in the next hour and got a message about a failed payment. Your contact numbers keep hanging up on me while on hold though?!?!

[Kelli McGuire @kelli_mac1990]

@kw__creative Payment line! I hope you got through eventually.

[Kelli McGuire @kelli_mac1990]

@kw__creative @sainsburys @sainsburys for the record, my issue today isn't with "a longer wait" but with the fact your phone system wasn't even allowing me to queue. That's a problem.

[Kelli McGuire @kelli_mac1990]

@kw__creative @sainsburys My husband finally got through - 35 mins on hold but at least the call was answered.

[Kelli McGuire @kelli_mac1990]

@kw__creative @sainsburys Nope! And chat replies keep saying "just try again" 😒

[Kelli McGuire @kelli_mac1990]

@sainsburys what to do when both 0800 328 1700 and 08000568446 cut off when trying to make payment for my delivery that's due now?!?

[Kelli McGuire @kelli_mac1990]

@sainsburys My order is literally supposed to be delivered now/in the next hour. Help please?!

[Kelli McGuire @kelli_mac1990]

@PetplanUK Also, I've tried submitting this via the contact page on your website but keep getting an error message.

[Kelli McGuire @kelli_mac1990]

@PetplanUK please explain how your coverage costs are calculated.

I understand increases for inflation, age of animal, etc, but can't fathom how you justify £477.97 in 2020/2021 to £965.83 for 2024/2025 - literally more than doubled in 4 years.

[Kelli McGuire @kelli_mac1990]

@PetplanUK Your policy documents do not explain anything about where these numbers come from, you just expect people to be okay with extortionate increases.

[Kelli McGuire @kelli_mac1990]

@JetBlue 2 weeks and counting since your flight delayed me 32+ hours...how long does review take when you're LEGALLY REQUIRED to compensate?!

[Kelli McGuire @kelli_mac1990]

@JetBlue How long does it take to receive a response? The form submission said a week if I recall correctly - which is why I've now been messaging here.

[Kelli McGuire @kelli_mac1990]

@JetBlue how long does it take to review a compensation claim? Submitted over a week ago & radio silence from you.
Not a good look when 20 hours of travel turns into 52 - diverted plane, canceled flight, 1.5 days lost on my trip, nearly $1000 tix per person. Do better.

[Kelli McGuire @kelli_mac1990]

@JetBlue Oh sorry, that is the form I've already filled out. Selected departed from LHR, supplied ticket numbers, etc and submitted.

[Kelli McGuire @kelli_mac1990]

@JetBlue I'm getting a "not found" message on that link but if it's your standard compensation form, then yes - submitted over a week ago for 3 passengers.

[Kelli McGuire @kelli_mac1990]

@JetBlue Departing from London so you're subject to UK/EU compensation regulations, too - ignoring passengers impacted doesn't change that fact @JetBlue

[Kelli McGuire @kelli_mac1990]

@JetBlue Seriously @JetBlue how long does it take for you to respond anywhere?!

I'll give your staff kudos for how they handled things during this flight but failing to respond after the fact is ridiculous. https://t.co/rRa3Hk9j7Q

[Kelli McGuire @kelli_mac1990]

@IKEAUK Order placed on 11/12 for pickup at collection point on 13/12 - got part of my order but the other half was cancelled without notification and haven't received a refund. Can anyone help with this?