Kelly Morrison

Media guru, marketer and professor. Lover of fashion, shopping, advertising, golden retrievers, swimming, the beach and a great book.

[Kelly Morrison @kellyerwine]

Hey @Aetna and @OptumRx I really appreciate how you seem to know more than my doctor that went to school for this and denied coverage on a med I’ve previously been approved to be on. #youaretheproblem #pissedoffcustomer

[Kelly Morrison @kellyerwine]

@NespressoUSA I tried calling but when I select I get disconnected. I need help with my machine.. #helpme

[Kelly Morrison @kellyerwine]

@NespressoUSA my machine is less than a year and past two weeks not working great and this morning not at all. All your phone #s are broken on site. #helpme #frustratedcustomer

[Kelly Morrison @kellyerwine]

@PNCArena - any chance of @DisneyOnIce returning this December???

[Kelly Morrison @kellyerwine]

@thredUP_support Just sent a DM with it

[Kelly Morrison @kellyerwine]

@thredUP_support I’ve ordered 2 clean out kits but haven’t received the bags…. What gives??

[Kelly Morrison @kellyerwine]

Hey @Canes and @Martyman17 - you have a #bigfan in this house! (He hasn’t mastered @ASvechnikov_37 ‘s name yet!) #LetsGoCanes

[Kelly Morrison @kellyerwine]

@onepeloton I mean I’d love to and all but the bike we ordered in October is MIA and you don’t have your shit together to be able to tell me where it is or when we’ll get it (so you posting this kind of stuff makes me pretty salty) #pelotonfail

[Kelly Morrison @kellyerwine]

@onepeloton please explain-we ordered 10/23 a regular bike & not received it. A friend 50 miles away (same state) ordered after & got theirs. Both through XPO. The fact you cannot tell customers where their product is & when it will be shipped is a clusterfuck! #angrycustomer

[Kelly Morrison @kellyerwine]

@onepeloton what the hell?! #awfulcustomerservice tried calling for an update on our bike we ordered over 12 weeks ago. After 15 minute wait I hung up. How is it people who ordered after me are getting their bike and we’ve heard NOTHING from you?!

[Kelly Morrison @kellyerwine]

@XPOLogistics is there anything you can do to help us?? We ordered @onepeloton in October, delivery set 12/21. Got email and called to set. Now we hear March delivery.

[Kelly Morrison @kellyerwine]

@onepeloton Just sent information.

[Kelly Morrison @kellyerwine]

@onepeloton should be ashamed of their user experience! Ordered October, delivery scheduled 12/21. Got email today to schedule/logistics. When called told earliest would be March🤬 How is this reasonable and acceptable?? #DoBetter

[Kelly Morrison @kellyerwine]

@jjonathanju @onepeloton We had same thing happen today for delivery slated Monday. We were told March. This is bananas!

[Kelly Morrison @kellyerwine]

@AmazonHelp @AmazonHelp ordered something on amazon that showed delivery by 12/23 now not delivered until 12/31. Trying to order same from bidder using #amazonpay and it’s not working. I have to order by today for delivery in time as it’s a gift for my kid.

[Kelly Morrison @kellyerwine]

@BiddleandBop #amazonpay feature is not working. #helpplease

[Kelly Morrison @kellyerwine]

@BiddleandBop @amazon can you #helpme on #amazonpay issue? Having to go this route since you delayed shipment on a Christmas gift already! #frustratedcustomer @BiddleandBop

[Kelly Morrison @kellyerwine]

@Scandiborn when is last day for shipping arrival by Christmas??

[Kelly Morrison @kellyerwine]

@BiddleandBop Ack - any idea if it will be resolved before the cut off for shipping to arrive by Christmas???

[Kelly Morrison @kellyerwine]

Dear @Sears - thanks for doing work on @SearsAppliance_ resulting in water damage and mold by @SearsAppliances and then saying it will be 48 hours before we will be contacted... #worstserviceever #unacceptable