kellyolson

Head of Strategy, Digital Experience, Public Sector @Adobe
Former US Gov Tech & Innovation Exec
Digital Transformation | UX | Design Thinking | CX | Leadership

[kellyolson @kellyolson]

❤️ "Humility is a core quality of leaders who inspire close teamwork, rapid learning, high perf in their teams. Humble people tend to be aware of their own weaknesses, eager to improve themselves, appreciate others’ strengths, focused on goals beyond their own self-interest."

[Adam Grant @AdamMGrant]

Humility makes us less likely to become leaders but more likely to be effective leaders.

Instead of falling for narcissists who aggrandize themselves and degrade others, bet on humble leaders who criticize themselves and praise others.

#MondayMotivation: https://t.co/ejUrDVU63r

[Anil Chakravarthy @achakravarthy12]

Appreciate the opportunity to share a chat with @DonnaMorrisWMT, chief people office of @Walmart, as part of today’s #AdobeGovForum! Great insights on the importance of employee experience and the growing role of digital. https://t.co/WLbWXpba7c

[Matt Schrader @Mschrader21]

#AdobeGovForum is tomorrow, June 15th! Join us virtually to hear from @Adobe CEO Shantanu Narayen, Former US Federal CIO @SuzetteKKent , GSA TTS @GSA_DaveZ, Secretary @PatrickMurphyPA , Walmart Chief People Officer @DonnaMorrisWMT and many others! Sign up: https://t.co/Kkf9EI8Gvi

[dj patil @dpatil]

Spread the faith America. We are the beacon of hope. The possibilities are endless 🇺🇸

[kellyolson @kellyolson]

I was honored to kickoff the keynote panel this morning with @Adobe customers & partners - incredible champions of #innovation #transformation that I’ve had the opportunity to work closely with and learn from throughout my career. #ImagineNationELC #GovIT #PublicService #CX #UX

[Adobe Public Policy @AdobePolicy]

Thanks to @RepRoKhanna and his staff for their hard work on the Modernization Centers of Excellence Program Act. House passage of H.R. 5901 is an important step towards improving IT modernization cooperation between the private sector and exec agencies.

[kellyolson @kellyolson]

@domsale So many thoughts on this...I really like this idea Dom! Demonstrate real ROI with real outcome data - without the marketing spin. Can we ask that Gov-Gov Contracts and Gov Built software do the same? :)

[kellyolson @kellyolson]

Absolutely! #ExperienceMatters to both employees & customers. Investment in better #CX helps rebuild public trust in govt & is critical to retaining current workforce & recruiting the workforce of the future. R.O.P.E. “Return on Pain Eliminated” for all 👏🏻

[Government Matters @GovMattersTV]

“There’s growing realization that improving the customer experience improves the employee’s experience. Employee engagement and morale will improve if you make interacting with the customer a more pleasant experience for both sides of that equation,” - @robertjshea

[Michael Hackmer @mikehackmer]

Learned a new term from @kellyolson: ROPE / Return On Pain Eliminated. A clever way on think about how successful you are being. #govcon #b2g @AdobeGov

[Lolly Daskal @LollyDaskal]

Give without counting score.
Love without expecting returns.
Lead without wanting respect.
And in turn you will receive respect, love and more.

>> @LollyDaskal https://t.co/ppfSHzIgez  #Leadership #Management #TedXTalk #HR #Speaker #Success #TedX #Ted #Speaker

[kellyolson @kellyolson]

Excellent presentation from @Adobe’s @sunilmenon about Scaling Intelligent Personalisation Across the Customer Journey and the importance of understanding diverse user expectations across generations #digitalexperience #UX #CustomerSuccess #adobesymp

[kellyolson @kellyolson]

Super impressed w Kristeen McCarthy @Suncorp talking about building a culture of experimentation & curiosity & the importance of sharing both successes & smart honest failures. 👏🏻#digitalexperience #leadership #adobesymp @PublicisSapient

[Storyation @Storyation]

“Companies are grasping for design thinking because their old tools are no longer working. Design thinking is a way to grow” James de Vries #AdobeSymp

[CMOAustralia @CMOAustralia]

.@adobe @alexamado : "We need to deliver on every moment of customer empathy & that’s more easily achieved when you have an internal team as diverse as your customer base" https://t.co/NI0NXh1EH9 #adobesymp #CX

[★ Reegler ★ @Reegler]

4000+ digital experts gather for the 2 day @Adobe Symposium at the @ICCsyd.

- People are your greatest assets
- Creativity is more important than ever
- Technology is just the first step
- Data & intelligence drive experience
- Purpose matters

#AdobeSymp

[kellyolson @kellyolson]

@AnahitaReilly @ACTIAC I really hope this was recorded! I’m so bummed I missed it (out of the country for work). Congratulations Anahita, I know you were fabulous 🎉 👏🏻🤩

[kellyolson @kellyolson]

@AlanBalutis @USAGCXGal Yes she certainly has Alan! She has inspired me from day one and that has definitely influenced me to continue the international collaboration that was so important to her and the US. After visits to Canada, Japan and now Australia, I understand why. 😊

[kellyolson @kellyolson]

Preparing for a week of mtgs with the Australian government & speaking at Adobe’s #DigitalExperience Symposium about building a better #DigitalGov #CX and the importance of #UX #designthinking in #DigitalTransformation!

[kellyolson @kellyolson]

@GSACoE Yes 🙌🏻 You all rock! 🎉👏🏻

[Sunil Menon @sunilmenon]

It is Aspire CCM Leaderboard time and we are a Leader once again. Very proud of the team and continued innovation to reimagine customer communications into an Experience Driven Communications platform. https://t.co/l4M8aIKRAz via @adobe #ccm #aemforms #adobeexperiencecloud #cxm