KenNovak

Data Visualizer and Analyst; reader and music-listener; active Ethical Culturist/Humanist; he, him, his, I, me, mine.

[KenNovak @kennovak]

@CapitalOne I am fed up with Capital One's online and phone "support" systems. No company should have an automated system that cannot route a user as their own documents direct or understand any of the clear words I am saying, and then HANGS UP on me.

[KenNovak @kennovak]

Watch this: a New Yorker video documentary, “Becoming Victoria Confino”, about the actors who improv as a 14-year-old Sephardic girl who lived in the building of the Tenement Museum in 1916.
https://t.co/E6X7nS3a6z

[KenNovak @kennovak]

@NorthShoreStrong @NorthShoreStrong 22 minutes of NEARLY CONSTANT COMMERCIALS (given no option to get a return call and only given a phone # in discharge instructions) to make an appointment on a Tuesday afternoon is an insult to patients. AT least turn off the f-g commercials!

[KenNovak @kennovak]

Does North Shore University Health System believe it's OK for patients to withstand 22 minutes of commercials on hold on a Tuesday afternoon to make an appointment. Why can't we leave a number and be called back? I'm guessing their execs have never had to #NorthShoreStrong? @fail

[Scott Bryan @scottygb]

INCREDIBLE SCENES:

BBC News accidentally cut away to their news studio, showing a presenter with their feet on the desk.

[Mark Stephens @MarksLarks]

Life cycle of the blackberry...

[KenNovak @kennovak]

@Zoom_Support (they "can't be messaged")
The Zoom support chatbot is the worst I've ever encountered. Poor phrase recognition and bad UI if one takes too long. The worst. No, sorry, I take that back. There was one in the mid-1990s that was worse.

[KenNovak @kennovak]

I just downloaded (free) the new O'Reilly Graph Algorithms book here: https://t.co/dIT5H1XPMs. Includes hands-on examples of how to use graph algorithms in Apache Spark and Neo4j.

[KenNovak @kennovak]

Hey, @TheAthletic! Your "Do Not Sell My Personal Information" link (https://t.co/4QiqCMQzof) goes to a 404 page. Not a good look.
#privacyfail #fail

[KenNovak @kennovak]

Now I understand why they called it the Group of Death: they all died. #euro2020

[KenNovak @kennovak]

Quite a show: ‘Ring of Fire’ Solar Eclipse at Sunrise https://t.co/8P4LlSaQdM

[KenNovak @kennovak]

Not quoted: that our country was set up "based on Judeo-Christian principles...the Ten Commandments". Which of those commandments, exactly?

[Jason S. Campbell @JasonSCampbell]

CNN's Rick Santorum: "We birthed a nation from nothing. I mean, there was nothing here. I mean, yes we have Native Americans but candidly there isn't much Native American culture in American culture"

[KenNovak @kennovak]

@SiteGround My WordPress Migration (Siteground Migrator): temporary URL links back to old site. Docs don't help; they just have me start the process again. How can I talk to tech support ASAP?

[KenNovak @kennovak]

@Mailchimp You've convinced me to pay for email services: someone else's, because your new editor doubles the time to compose an email. You've made your competition cost-effective. @MailchimpFail

[KenNovak @kennovak]

“Trump’s treatment of Pence has reverberated badly in the White House and among campaign aides, many of whom see it as unseemly and unfair. One senior administration official described it as ‘unconscionable, even for the president.’” https://t.co/BL9dHyvRcp

[KenNovak @kennovak]

I used #Active_Voice to tweet on my #iPhone using only my voice. First session on app: An error killed ten minutes of good draft copy. Good work gone. I’m truly sorry I downloaded it.

[KenNovak @kennovak]

“This is the banality of evil, MBA edition,” ... former McKinsey consultant said of the firm’s work with Purdue. “They knew what was going on. And ...they cared about: how to make the client money and, when the walls closed in, how to protect themselves.” https://t.co/k6vwCmEih1

[Stephen Colbert @StephenAtHome]

Telling your kids that Rudy Giuliani was once respected is like explaining that O.J. Simpson was once a football player.

[KenNovak @kennovak]

@Apple @AppleSupport won't say if the hardwired SSDs in #M1MacMini #MacMini are SLC or other *much* lower durability #NAND types. This is a long-term investment and the delta in lifetime cycles between SLC and the others is huge. @twit @reneritchie

[KenNovak @kennovak]

Tonight, Prime Minister #Trudeau always looks squarely into the eyes of every person watching. @Transition46 . @JoeBiden

LIVE: Prime Minister #JustinTrudeau addresses Canadians as COVID-19 case... https://t.co/QRNRCfQ0RY via @YouTube