Kensington Physio

Family run, private Physiotherapy & sports medicine centre in West London. Experienced team offers Pilates, massage, acupuncture & biometric running analysis.

[Kensington Physio @KenPhysio]

@PhysioworksMoy @Rushcliff Not for us :-(

[Kensington Physio @KenPhysio]

@gtphysio @Rushcliff Or print pdf, or email pdf, or attach a document or access the document library.... or run activity manager. but we can make an appointment! 🤗

[Kensington Physio @KenPhysio]

@JMCPHYSIOCURES @E_D_S_T @Rushcliff Just make sure you manually push through the SMS for tomorrow etc as activity manager isn’t processing them automatically - they all show dismissed - we are forcing them through 1 by 1 🤗

[JMC Physiocures @JMCPHYSIOCURES]

@E_D_S_T @Rushcliff We did the same thing and it has helped with some of our bookings but still unsure that we have caught them all

[Kensington Physio @KenPhysio]

@footcarecentre @Rushcliff Yes, we are awaiting the official statement on this...... I suspect there with be GDPR related repercussions too......

[Kensington Physio @KenPhysio]

@ReddingCaroline @Rushcliff That’s better than nothing 😫😤😳

[Janey lou @bowieeyes]

@G4PhysioFitness @Rushcliff This just sent to me after I enquired about a possible spreadsheet of our diaries

[Kensington Physio @KenPhysio]

@Rushcliff is Server 7 been worked on? we are at a standstill and I have spent my morning researching alternative companies.......it will be better to start from scratch at this rate!

[Kensington Physio @KenPhysio]

@lucydonners @Rushcliff 🙏🏼

[Sacha Pakkiri @SachaPakkiri]

@Rushcliff Does anyone have PPS up and running? Would like to know. I have two accounts on server 4 and 7, both don't work. By the look of this thread few if any of the servers are working. Are we being fobbed off?

[Janet Depledge @pjdep]

@Rushcliff It would be helpful to know the situation for those whose servers are back up and running. Are you back to ‘normal’ with full access to your data , or are you limited to a reduced system?
Trying to plan for the enormous amount of ‘catch-up ‘ the Clinic will face.
Thank you.

[Physio On Victoria @physioOn_]

@Rushcliff We don't have any access, we need the information to do invoicing, we need to book new patients, follow-ups etc. @Rushcliff you are stopping a lot of business from a lot of companies and this have huge impact on companies projections/growth. We need answers and need them now

[Kensington Physio @KenPhysio]

Access to our online & booking services is currently unavailable. @Rushcliff are working in order to resolve the issue asap. We apologise for any inconvenience. If you would like an appointment today - PLEASE PICK UP THE PHONE & CALL US 020 7603 0040 📞

[Lucy Donnelly @lucydonners]

@Rushcliff I’m not sure any of us have “continued patience “. More in-depth correspondence with real time line expectations is needed. Many don’t even know what server they are on! Please live up to your philosophy number 4: “we are open honest about our software and solutions “

[Kensington Physio @KenPhysio]

@G4PhysioFitness @Rushcliff What server are you? How have you received a spreadsheet?

[Kensington Physio @KenPhysio]

@PhysioCareIE @Rushcliff Same as us - we spoke to them earlier and apparently Server 7 is not as straightforward.... I very much doubt we will be online today.

[TinyTaylor @tinytaylor]

@flix_cw @CarolbenUk @Rushcliff Hope you don't mind me jumping into this convo, my wife works for a practice affected by this outage and as a IT Manager of 20 years I find it incredible that you've been out this long. Have you had an RFO (Reason for Outage) report?

[Kensington Physio @KenPhysio]

@lucydonners @Rushcliff *speechless* almost feels like there is a lot more going on than we know .... we currently have a waiting list of nearly 50 new patients to book in - that we have no idea what to do with! Competitors will begin to take our patients. I’m awaiting the negative google reviews ☹️

[Lucy Donnelly @lucydonners]

@Rushcliff I’m so confused by your “hosted PPS” page on your website. It mentions “fixed within an hour” “you should not be adversely affected” “pps should not be interrupted” “off site disaster recovery facility” “highly resilient servers” .

[ealingphysio @ealingphysio2]

@Rushcliff This is quite a disaster to small businesses like ourselves. PPS needs to get this sorted out asap. Might be an idea to hold our own local servers in the future. We use to have them in the past.