@easyJet Hi Ireesa, Swissport at Glasgow said they loaded it, but Venice airport say they didn’t. My mother’s now had to pay $300 to hire a scooter for the week. It’s now a he said she said situation and I don’t think anyone is going to take responsibility. Thanks
Unreal how poor @easyJet customer service is. Mum’s went and rode her mobility scooter all the way to the plane. Arrive in Venice, all our bags arrive but then find out the scooter wasn’t loaded onto the plane. How is this even possible?
And it’s now nearly impossible to actually speak to a person on the phone. Tried every contact available and all ring out. Really not what I expect @easyJet
I’m baffled how a scooter which is on the Ambulift, isn’t then loaded into the hold. Now she’s been left for a week without her scooter, an independence. Frankly I think it’s a lie that it wasn’t on the plane, but if true, the level of incompetence is wild.
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