Kerry Smith

[Kerry Smith @kerryanndaly]

@MoonpigUK there appears to be a flaw when ordering a card and a gift, you can’t add to basket then return to main menu as it empties your basket!

[Kerry Smith @kerryanndaly]

@Selfridges has your website crashed?! #blackfridayproblems

[Kerry Smith @kerryanndaly]

@BootsUK hi, what’s going on with online ordering? Keep trying, getting error message 503, please help

[Kerry Smith @kerryanndaly]

@Selfridges DM sent

[Kerry Smith @kerryanndaly]

My twins love to watch @piersmorgan in the mornings with me @GMB

[Kerry Smith @kerryanndaly]

@ASOS_HeretoHelp hi, please reply to my DM. You offered to send me replacement dress of faulty one, however you quoted wrong dress from wrong order! Please see message and reply, and send correct dress

[Kerry Smith @kerryanndaly]

@ASOS_HeretoHelp I have DM’d

[Kerry Smith @kerryanndaly]

@ASOS_HeretoHelp a dress I received in one of my recent orders is faulty, has a hole in it! Tags still on, literally just like jt out the packet. How can I arrange a replacement from
dubai? It’s for a special occasion

[Kerry Smith @kerryanndaly]

@ASOS_HeretoHelp Will do

[Kerry Smith @kerryanndaly]

@ASOS_HeretoHelp hi, great news no VAT charges on deliveries to UAE. Please can you advise why Aramex are still charging though to release parcels from customs?

[Kerry Smith @kerryanndaly]

@AramexHelp Yes you did, you returned it to sender. It says so on the shipping information.

[Kerry Smith @kerryanndaly]

@AramexHelp And yes you made exactly the same error again last week and took the same charge twice!

[Kerry Smith @kerryanndaly]

@AramexHelp The charge was taken on the same day, 18 minutes apart. I have previously provided all of the details. If you take the time to read the history, you will see all of the information. The service received has been so poor.

[Kerry Smith @kerryanndaly]

@AramexHelp No it was not. One charge was refunded. However the parcel never arrived, was returned to the sender, you therefore wrongfully charged me when I received no goods! You therefore owe me a second refund!

[Kerry Smith @kerryanndaly]

@AramexHelp I’ve heard this time and time again. For over a month now. I actually don’t want to order anymore! You duplicated another charge last week! I will be opening a case for that too. How can a service be so incompetent?

[Kerry Smith @kerryanndaly]

@Links_of_London I’ve DM’d you, still not had a reply?! My bracelet broke, please get in touch regarding a repair!

[Kerry Smith @kerryanndaly]

@Links_of_London please get in touch. I have DM’d you as my bracelet completely came apart 😫

[Kerry Smith @kerryanndaly]

@AramexHelp You always reply to my DMs. But you don’t do anything! You still have my money that you have taken twice wrongfully! And still no parcels nor any replies or call backs that I have been promised daily for the last 2 weeks!

[Kerry Smith @kerryanndaly]

@AramexHelp Still not resolved. Nobody has called me as promised. Nobody has emailed me. Nobody has made contact whatsoever.

[Kerry Smith @kerryanndaly]

@debramck @Aramex @AramexHelp Same problem too! Should have been in dubai more than 2 weeks ago! Not getting anywhere fast