Kerstie Wright

[Kerstie Wright @kerstiewright]

@pdfguru_com And I can’t even access the account so you aren’t even providing me with a service 😡

[Kerstie Wright @kerstiewright]

@pdfguru_com I’ve been charged a subscription after paying for a one use document. I’ve emailed help and service and have had no response. I can’t even access the account to cancel as when I change the password it doesn’t update 🤬 This is really no way to treat customers 🙈

[Kerstie Wright @kerstiewright]

@pdfguru_com I have e mailed numerous times and no
one comes back to me!!! If you understand then you should consider refunding this and cancelling it straight away! It’s not like I’ve used your service and then changed my mind a long way in, this has just happened!!

[Kerstie Wright @kerstiewright]

@instagram someone has hacked my account and despite my best efforts I can’t recover the account or find anyone to speak to, please help 🥲

[Kerstie Wright @kerstiewright]

@thenichecliche @passportwaiting Durham 😃

[Kerstie Wright @kerstiewright]

@swiney6913 @HM_Passport My renewal was received at Durham on the 3 Sep and printed yesterday, it hasn’t arrived yet so hoping it will be here tomorrow 🤞

[Kerstie Wright @kerstiewright]

@griffiths_price @passportwaiting No it’s been sent so hoping that it will arrive tomorrow 😬🤞

[Kerstie Wright @kerstiewright]

@KatyxElliott @os_keco @HM_Passport I was exactly the same, really hope you get it sorted 🤞

[Kerstie Wright @kerstiewright]

@KatyxElliott @os_keco @HM_Passport That was the same for me and they did call me back although it was the day after I was expecting the call 😬

[Kerstie Wright @kerstiewright]

@KatyxElliott @HM_Passport 🤞

[Kerstie Wright @kerstiewright]

@os_keco @KatyxElliott @HM_Passport Actually the application had been approved between me logging the call and the call back so they didn’t need to help in the end. The first call raised the issue with the progress team where I told them when I needed to travel.

[Kerstie Wright @kerstiewright]

@dakaidere @EliseSm01303935 @Ju1esb @passportwaiting Mine was Durham but followed the same time line as @EliseSm01303935

[Kerstie Wright @kerstiewright]

@KatyxElliott @HM_Passport I did get a call back from the progress team 2 days after it was logged so hang on in there

[Kerstie Wright @kerstiewright]

@Ju1esb @passportwaiting Mine was recieved at Durham on 3 Sep so 🤞

[Kerstie Wright @kerstiewright]

@HM_Passport Thanks I’ve had a call back now so hoping the issue is being dealt with 🤞🙏

[Kerstie Wright @kerstiewright]

@Ninanee87 @clare_docherty @HM_Passport 24 hours 👍

[Kerstie Wright @kerstiewright]

@clare_docherty @Ninanee87 @HM_Passport I’ve just received a call back 😃

[Kerstie Wright @kerstiewright]

@Ninanee87 @HM_Passport How did you manage to get in touch with customer service, I’m still waiting for a call back 😬😬