Kerry

A world without shoes would be really dull

[Kerry @kez_henry]

Can I request bags on my online shop, even if I have to pay extra for my shop to be bagged, this bag less delivery experience is not great
@IcelandFoods

[Kerry @kez_henry]

@virginmedia Thanks for getting back InTouch with me, and setting expectations, I raised my initial complaint over one week ago, I was told by a member of your customer care team it would be 3 to 5 working days& I would receive a phone call back, I haven't heard anything

[Kerry @kez_henry]

@virginmedia completely disappointing that when I have asked to raise a formal complaint your offshore agents have ignored my request, been waiting 5 days for someone to contact me about the cost of my contract. I have reported this to ofcom

[Kerry @kez_henry]

@IcelandFoods Sent a DM last night and this morning, regarding delivery slots, still no one has gotten back to me.

[Kerry @kez_henry]

@IcelandFoods Sent a DM last night and this morning still no one has got back to me

[Kerry @kez_henry]

@IcelandFoods is Iceland having issues with online delivery slots? unable to book a delivery

[Kerry @kez_henry]

@virginmedia I can DM her mobile number if someone to contact her

[Kerry @kez_henry]

@virginmedia what is the CEO complaints email address for virgin media

[Kerry @kez_henry]

@virginmedia I have advised her to reach out, however it would be easier if someone from the complaints team could phone her on her mobile, as when contacting 150 they haven't been very helpful at all

[Kerry @kez_henry]

@virginmedia Charging her a £500 exit fee, when she was made homeless after receiving a section 21 notice and was advised by your customer care team she would need to cancel

[Kerry @kez_henry]

@virginmedia She made the complaint yesterday and received a generic response back, which didn't sort the issue

[Kerry @kez_henry]

@virginmedia My sister made a complaint under reference number C-1801241036 her issue hasn't been resolved and no one even contacted her via phone to discuss the matter.

[Kerry @kez_henry]

@O2 my sister's phone broke due to the hinges she was charged for a repair as apparently this was not covered under warranty or insurance. When setting up a payment plan her DD was deleted, by an agent when complaining offshore agents are rude and abrupt dreadful customer service

[Kerry @kez_henry]

@virginmedia i would like to say thanks to the agent I just spoke to, he was very professional and completely sorted my email issue out in a few mins, after waiting nearly 1 whole week for the WhatsApp team and other agents. he is a credit to virgin media!

[Kerry @kez_henry]

@William_OldSwan @lpoolcouncil Thank you I have sent you an email with the situation and case numbers

[Kerry @kez_henry]

@William_OldSwan @lpoolcouncil My sister was issued a section 21, then issued a repossession order for the property housing options have not bothered to contact her, she lives with her partner and 1year old son, they will be homeless in a month, housing options are also ignoring calls from the MP to help.

[Kerry @kez_henry]

@virginmedia Thanks I will try this option

[Kerry @kez_henry]

@virginmedia just phoned up virgin media to get my blueyonder email password reset, I was told by an advisor that all the systems are down and she was unable to help. Didn't even ask me what email address I wanted resetting.

[Kerry @kez_henry]

@virginmedia I got advised tomorrow, I did ask for a fault number if it was an issue with the email but apparently it's a fault with all the systems?