Khadim Fall

Informatics@TUM | 💙 CDTM | 🩷 START | 🖤 Productlane

[Khadim Fall @khad_im]

on a side project: https://t.co/cOBPPKgO4U

[Khadim Fall @khad_im]

@productlane always happy to see how productlane literally reshapes how people do support 🙌🏽

[Productlane @productlane]

Your Help Center now updates itself.
It suggests new articles and edits based on:

1. Code changes in GitHub
2. Past support conversations
3. Completed Linear issues

Available from today on all plans.

[Productlane @productlane]

New: API v2 and webhooks.

API v2 is a complete rebuild featuring scoped keys, cursor pagination, and OpenAPI reference. Sync threads, contacts, companies, changelogs, help center articles, projects, members, and tags with any system you run.

[hattie @oh_that_hat]

There's a fruit fly walking around right now that was never born.

@eonsys just released a video where they took a real fly's connectome — the wiring diagram of its brain — and simulated it. Dropped it into a virtual body. It started walking. Grooming. Feeding. Doing what flies do.

Nobody taught it to walk. No training data, no gradient descent toward fly-like behavior. This is the opposite of how AI works. They rebuilt the mind from the inside, neuron by neuron, and behavior just... emerged. It's the first time a biological organism has been recreated not by modeling what it does, but by modeling what it is.

A human brain is 6 OOM more neurons. That's a scaling problem, something we've gotten very good at solving. So what happens when we have a working copy of the human mind?

[Productlane @productlane]

New: Support Copilot.

Move through conversations faster with AI-drafted replies based on your help center, past conversations, Changelogs, and Linear issues.

[daniel wintermeyer @danwintermeyer]

We raised $3M pre-seed and moved to SF.

AI is coming for your job. Maybe in 5 years. Maybe in 15. Nobody knows.

But we know this: no great career move ever came from a job board. They came from someone saying “you two should meet.”

That’s what @getclera does.

[Productlane @productlane]

New: Conversation timeline.

Every customer interaction now has a unified timeline showing emails, Slack threads, pull requests, and Linear issue updates in one place.

[Productlane @productlane]

Introducing Live Chat.

Coming with unique capabilities: Customers not only see their past chats but all associated Linear requests, so they can track and change their priority directly in the chat.

[Supabase @supabase]

We’ve been exploring how to bring Postgres FDWs into the modern era with Rust

Our latest release introduces something new to the Postgres world: asynchronous streaming between databases

https://t.co/t6qDUJD3wT

[Raphael Fleckenstein @fleckensteyn]

We're excited to introduce Release Intelligence today in Productlane.

It's hard to maintain writing regular Changelogs and keeping customers updated about new features. Release Intelligence is designed to take most of that work off your plate and help you release regularly.

When you complete a project in Linear, it fetches all issues completed since your last Changelog and turns them into a draft. It generates two paragraphs for each completed project and one bullet per completed issues. It makes issue titles more human-readable and includes the product area, which is based on the Linear label.

It won't create a perfect Changelog yet, and you will need to add some remaining work to polish the details and images, but it should remove around 80% of the friction to release a new feature.

Curious to see how teams will use it.

[Productlane @productlane]

Introducing AI Chat ⚛︎

Instant answers from your Help Center, Changelog, and Feedback Portal. Works perfectly with Linear, optimized for B2B, and includes a weekly report to improve your Docs.

[Raphael Fleckenstein @fleckensteyn]

I’m really proud of the team for shipping AI Chat today.
It’s very clear that AI is going to be a huge part of customer support in the future, and I think Productlane can create the best AI support experience for B2B companies.

The majority of support tickets in B2B are product-related, either feature requests or bug reports. Our AI Chat integrates tightly with @linear so it can answer all questions about these kinds of requests. Is the requested feature already on the roadmap? Is there a due date for the bug you submitted 2 days ago? Your customers will find the answer to this on Productlane.

The AI Chat can already answer any question that’s written down in your docs today and can provide context from your public roadmap and changelog. It will be able to fully automate all product-related requests in the future.

[Kevin Naughton Jr. @KevinNaughtonJr]

i still think about this almost daily

[Khadim Fall @khad_im]

@ckorhonen @imparkerburton these dots ain't saving shit 💀😅

[Khadim Fall @khad_im]

@imparkerburton this looks dead 💀

[Jay Rogers 👨‍💻 @jaydrogers]

Oh my gosh! It's happening 😵

Here's me on macOS 26 Beta running containers *without Docker installed*

😱 NATIVE CONTAINER SUPPORT IN MACOS

https://t.co/kapabSAecr

[Productlane @productlane]

Introducing our Customer Support Portal.

Let your customers track all their Linear requests and respond to every email, chat, or Slack conversation.

[Aadit Sheth @aaditsh]

This guy literally shows how to deep dive any GitHub repo in under 30 seconds