Khushboo Neema

HR professional, interested in building people capability for start-ups. Passionate traveler and an amateur photographer.

[Khushboo Neema @khushboo_pp]

@IndiGo6E @IndiGo6E Kindly update on the transfer progress

[Khushboo Neema @khushboo_pp]

@IndiGo6E my luggage was tampered with during my travel with Indigo on 22nd April, pnr osf3xs. I have been trying to follow up with your team since last 14 days. No progress yet! Can you update me on the investigation progress.

[Khushboo Neema @khushboo_pp]

@IndiGo6E @IndiGo6E no solution from you guys yet!

[Khushboo Neema @khushboo_pp]

@IndiGo6E Post which I have to call customer care to first redeem the voucher and then again call them to convert his ticket to a minor .. this whole ordeal I have to repeat twice to redeem both the vouchers!

Kindly assist with this

[Khushboo Neema @khushboo_pp]

@IndiGo6E Still no solution!

[Khushboo Neema @khushboo_pp]

@IndiGo6E @IndiGo6E kindly respond and provide solution

[Khushboo Neema @khushboo_pp]

@IndiGo6E It's seems I still have to struggle with this issue. I vouchers issued are not redeemable while booking on Indigo app. Moreover, since you guys created two different vouchers I have to create two separate bookings now.
#indigoharassment
#CustomerServiceFail
#CustomerExperience

[Khushboo Neema @khushboo_pp]

@IndiGo6E @IndiGo6E kindly respond n provide a solution

[Khushboo Neema @khushboo_pp]

Resharing the sad state of @IndiGo6E services. Still no reply to mails or calls!

[Khushboo Neema @khushboo_pp]

@IndiGo6E It's seems I still have to struggle with this issue. I vouchers issued are not redeemable while booking on Indigo app. Moreover, since you guys created two different vouchers I have to create two separate bookings now.
#indigoharassment
#CustomerServiceFail
#CustomerExperience

[Khushboo Neema @khushboo_pp]

Resharing the sad state of @IndiGo6E services. Still no reply to mails or calls!

[Khushboo Neema @khushboo_pp]

@IndiGo6E It's seems I still have to struggle with this issue. I vouchers issued are not redeemable while booking on Indigo app. Moreover, since you guys created two different vouchers I have to create two separate bookings now.
#indigoharassment
#CustomerServiceFail
#CustomerExperience

[Khushboo Neema @khushboo_pp]

@IndiGo6E Still no update from you guys !

[Khushboo Neema @khushboo_pp]

@IndiGo6E Post which I have to call customer care to first redeem the voucher and then again call them to convert his ticket to a minor .. this whole ordeal I have to repeat twice to redeem both the vouchers!

Kindly assist with this

[Khushboo Neema @khushboo_pp]

@IndiGo6E For Redeeming each voucher, I have been asked to create separate bookings and call the customer care each time to redeem the vouchers. On doing the above mentioned, now I am being asked to create a separate pnr for my 3yr old portraying him as an adult!

[Khushboo Neema @khushboo_pp]

@IndiGo6E I simply feel cheated by accepting the travel vouchers.
#Indigo6eCheats

[Khushboo Neema @khushboo_pp]

@IndiGo6E It's so shocking to go through this experience and I am too scared to travel with Indigo due to this total breach of trust and safety.

[Khushboo Neema @khushboo_pp]

@IndiGo6E The ground staff issued a travel voucher as a compensation for the zipper loss, stating that it's the only authority they have and I should write a mail to the official id for any further assistance. Post checking my luggage i have found personal belongings missing.

[Khushboo Neema @khushboo_pp]

@IndiGo6E On raising the concern to the ground staff of Indigo, the duty manager Ms Priya inspected the luggage and agreed that the luggage has been tampered with and its not just a case of zipper malfunction.

[Khushboo Neema @khushboo_pp]

@IndiGo6E Yes, i reported this on arrival and have been following on mail since

[Khushboo Neema @khushboo_pp]

It was absolutely shocking and unexpected to receive my luggage on the conveyor belt almost 40 min after landing and that too in a tampered condition. The lock was missing , the zip was half open and my personal belongings missing