@zomato@zomato as Requested i have shared the order id and detailed explanation of my issue.i hope this time the issue will be properly reviewed and resolved and not addressed with another generic response
Really disappointed with the support from @Zomato.
I raised a genuine issue with my recent order, but got a generic response with no proper resolution or refund. This is not the level of service expected from a platform like Zomato.
@goibibo Booked hotel on 24 Dec via app. Amenities shown were not available at the actual property. Raised complaint 3 times, still no response. No customer care number available either. Very poor customer support. #Goibibo#Refund#BadService
@GoibiboCare
Despite confirming acceptance of 50% refund on 22 Jan, there is still no refund or update from your side. This shows extremely poor customer service. I want my refund processed immediately along with ARN number.
@GoibiboCare
Despite confirming acceptance of 50% refund on 22 Jan, there is still no refund or update from your side.
This shows extremely poor customer service.
I want my refund processed immediately along with ARN number.
@GoibiboCare
Despite confirming acceptance of 50% refund on 22 Jan, there is still no refund or update from your side.
This shows extremely poor customer service.
I want my refund processed immediately along with ARN number.
@goibibo We have posted multiple times on X but have not received any response yet.
There is no customer care number or email ID available.
Kindly respond at the earliest. #GoibiboSupport
@GoibiboSupport Consumer Forum and escalate the issue publicly, including on social media, along with supporting evidence.
Please treat this as a final request and confirm the refund initiation at the earliest.
@GoibiboSupport your platform is equally responsible for ensuring accuracy of listings and protecting customer rights.
I am requesting a full refund with immediate escalation to your senior team. If this matter is not resolved promptly, I will proceed with filing a formal complaint with the
@GoibiboSupport promised amenity. This is a clear case of false representation on your platform.
Stating that the refund is “entirely subject to the hotelier’s approval” is not acceptable when the issue arises due to incorrect information provided through your app. As the booking intermediary,
@GoibiboSupport Dear Siddhant,
This response is unacceptable.
The booking was made strictly based on the amenities displayed on your platform. The bathtub was clearly mentioned and shown in the listing, and that was the deciding factor for my booking. On arrival, the room did not have the
@GoibiboSupport Still issue Not resolved.Not received any call from your team.and app Showing issue resolved. very puthettic service from Goibibo.## Boycott Goibibio.
@GoibiboSupport We care for you as your tag line but still the issue is not resolved.your team saying within 24 hours issue will be resolved. but remain the same.
@zeptocares@ZeptoNow Zepto is no longer meeting its promised delivery timelines. While placing an order, the app displays an estimated delivery time of 10 or 14 minutes; however, the actual delivery often takes 20 to 30 minutes.
Additionally, the help centre is ineffective, as