Kate Shenton

Wife, mother, sales manager and more importantly gin, food and football fan!

[Kate Shenton @kkjones77]

@premierinn how can I speak to someone at the Premier Inn Westferry (Canary Wharf) the phone number constantly rings out. Any suggestions?

[Kate Shenton @kkjones77]

@tecprobarrier @SimonCalder Thank you!

[Kate Shenton @kkjones77]

@AvantiWestCoast @AvantiWestCoast appreciate this isn’t your fault Pete but the train manager hasn’t even acknowledged there is a problem which is pretty poor. We’ve been told there was an issue on the train down to London however you’ve still chosen to run the train back?

[Kate Shenton @kkjones77]

@AvantiWestCoast currently travelling on the 15.33 Euston to Mcr Piccadilly with no working air conditioning on one of the hottest days of the year. Surely a customer service issue???

[Kate Shenton @kkjones77]

@AvantiWestCoast @AvantiWestCoast no one around to speak to Pete- just spoken to the buffet car staff and you had same issue on the way down and have decided to run the train back home knowing there is an issue. How do we make a formal complaint?

[Kate Shenton @kkjones77]

@chesterzoo I sent a query into you via email yesterday- would someone mind responding please? I can’t get through on your phone lines as you have to stay on hold for 20mins plus.

[Kate Shenton @kkjones77]

@BupaUK any idea on when the online account facility or mobile app is going to be up and running again? I can see it’s down due to technical difficulties. Thanks

[Kate Shenton @kkjones77]

@AvantiWestCoast all trains currently delayed out of Euston yet again- no updates on what’s going on?? Would be helpful to update people.

[Kate Shenton @kkjones77]

@UrbanExcess I’ve emailed twice now regarding a missing order do you not reply to customers? #awfulcustomerexperience

[Kate Shenton @kkjones77]

@Terri_White @AvantiWestCoast @AndyBurnhamGM @Alisoncurran5 all of our moans in a succinct thread!

[Kate Shenton @kkjones77]

@eonenergyuk are you able to assist with this at all?

[Kate Shenton @kkjones77]

@EON_SE_en we’ve just been advised that we’re not eligible for a smart meter home display to self monitor our home energy usage- you cited budgetary limitations at your end as the reason for not providing these?! Despite quarterly profits of £1.2billion disgusting!

[Kate Shenton @kkjones77]

@AvantiWestCoast It’s really unhelpful given many people travel by train to enable them to work en route- given the fares you’d expect this as a basic from a customer perspective.

[Kate Shenton @kkjones77]

@AvantiWestCoast I’ve been on 2 separate journeys this week outward from Euston where the power sockets are off. I’ve been told today that you’re not allowed to turn the power on until you stop at a station- is this correct? If so can you ensure they are turned on to start with!

[Kate Shenton @kkjones77]

@AvantiWestCoast Seems odd that I’ve had 2 incidents in 48hrs where it hasn’t been on upon departing Euston?

[Kate Shenton @kkjones77]

@AvantiWestCoast I did report it to the train manager and was told it couldn’t be turned on until the next stop. That was Crewe which was the first stop on the line and the one I was getting off at.
Is the power not on as standard?

[Kate Shenton @kkjones77]

@TxPhysio @MidCheshireNHS Love the cast Eli!

[Kate Shenton @kkjones77]

@Ticketmaster do you not respond to customers? I submitted a query via your website help and still not reply…

[Kate Shenton @kkjones77]

@Ticketmaster how on earth do I get to speak to you? I’ve submitted a help query via your website and you’ve sent me a CX survey- you haven’t even answered my query so how can I judge your response?!

[Kate Shenton @kkjones77]

@TMFanSupport