Klaus Markussen

Connecting Moments // Sr. Account Executive at Genesys.

[Klaus Markussen @klaus_markussen]

What does your data tell you? Our technology partner, @CallJourney, shares the ways on getting to the actual voice of your customer. Read the latest @Genesys @AppFoundry blog. https://t.co/D7IALJw99b

[Klaus Markussen @klaus_markussen]

In this webinar, @Genesys product leaders cover what’s new this winter in digital, inbound, outbound, orchestration, artificial intelligence, unified communications, reporting, analytics and more. Watch now. https://t.co/pUVoeXm566

[Klaus Markussen @klaus_markussen]

Garden party Genesys style 🍸
#GenesysKO #genesys #bestplacetowork @ Gaylord Palms Resort & Convention Center https://t.co/kXW8NgtVD8

[Klaus Markussen @klaus_markussen]

Learn how @Genesys and @googlecloud’s Contact Center AI combine the strengths of the #cloud and #AI to make #CX personal, efficient, and satisfying on a variety of channels in this webinar. https://t.co/ixUX8O5B5o

[Klaus Markussen @klaus_markussen]

Don’t settle for an outdated IVR. Building a voicebot is quick and easy. This @Genesys blog explains. https://t.co/KljewtBjz3

[Klaus Markussen @klaus_markussen]

When Fjellinjen moved from on-premises to a cloud contact center, it saw improved customer satisfaction scores and cost savings. Read the @Genesys blog. https://t.co/Cvb1fW2rpK

[Klaus Markussen @klaus_markussen]

Mark your calendar https://t.co/wbgaB5CoYR

[Klaus Markussen @klaus_markussen]

@Genesys encourages companies to use chatbots to serve - NOT replace - your agents. Read this @Forrester report to learn 4 approaches to agent augmentation that will benefit your company and customers. https://t.co/ZGvjq9wR0s

[Klaus Markussen @klaus_markussen]

.@Genesys partners with Google Cloud #AI to provide contact centers with the next generation of innovation. Listen to the @uctodaynews podcast with special guest @ConnotronNY. https://t.co/2pRMk37fGw

[Klaus Markussen @klaus_markussen]

AI tools have replaced manual scheduling in the contact center. And that has improved worker quality of life. Read the @Genesys blog. https://t.co/dZcbwLBvwj

[Klaus Markussen @klaus_markussen]

Are you limited by your #contactcenter environment? Don’t be. Read the newest @Genesys checklist and learn how the smarter solution delivers the best outcomes. https://t.co/ZFbtc6q3M2

[Klaus Markussen @klaus_markussen]

.@Genesys partners with Google Cloud #AI to provide contact centers with the next generation of innovation. Listen to the @uctodaynews podcast with special guest @ConnotronNY. https://t.co/DgqtdHNFf9

[Klaus Markussen @klaus_markussen]

Use NPS data to drive strategies, improve CX and differentiate yourself from the competition. Read the @Genesys blog. https://t.co/nPfbqTZvyA

[Klaus Markussen @klaus_markussen]

The first step in improving customer experience is to analyze phone calls between your #agents and your customers with @CallJourney https://t.co/fvAlIr8OXw

[Klaus Markussen @klaus_markussen]

Discover how sales and marketing can reduce shopping cart abandonment and increase website conversions on the @Genesys blog. https://t.co/7ILqK00Th2

[Klaus Markussen @klaus_markussen]

Meet rising customer expectations with #chatbots in your #contactcenter. Read the @Genesys blog to learn how Bosch Service Solutions leveraged chatbots.
https://t.co/kYHTCGu08D

[Klaus Markussen @klaus_markussen]

Here is how to elevate your customer experience by improving your agent experience. Learn more from @softphone on this @Appfoundry blog. https://t.co/OlAFmYIGfk

[Klaus Markussen @klaus_markussen]

Hvis 81% af kunderne er villige til at betale for bedre kundeoplevelser, hvad gør din virksomhed så for at levere? #CX #CXUnity #data https://t.co/z8dk81b50N

[Klaus Markussen @klaus_markussen]

MBX Livestreaming today from 9:00 BST. #CX #OracleMBX https://t.co/bqkTHk3mts

[Klaus Markussen @klaus_markussen]

@liversedge Congrats 👍🏻