KLM Don't Refund

KLM do not care about you, their customers.
KLM do not care about your rights.
They are breaking the law!
They need to be called out.

EU Reg 261/04

[KLM Don't Refund @klmdontrefund]

When @KLM cancel a flight passengers have the right to a full cash refund, EU Reg 261/04. Make sure to issue a complaint to your national regulatory body if #KLMdontrefund Use every option to get your refund!

https://t.co/bxmX9TptDa

#KLM #RefundPassengers #EU261 #klmrefund

[Which? Travel (closed) @WhichTravel]

Major airlines have acted shamefully and without fear of consequences during this pandemic – government must urgently review the CAA’s powers as part of its aviation recovery plan.

Airlines should not feel empowered to brazenly break consumer law in future.

#RefundPassengers

[Which? Travel (closed) @WhichTravel]

It’s unacceptable that some of the UK’s largest operators are still getting away with breaking the law without meaningful intervention from government and regulators.

The CMA must take firm action against anyone continuing to drag their feet on refunds.

#RefundPassengers

[Which? Travel (closed) @WhichTravel]

When the government banned international travel in March, millions were left struggling to get refunds.

Many still haven't been refunded.

Customers cannot be left to bail out companies through unlawfully withheld refunds for a second time.

#RefundPassengers

[CazD3 @dolman_caroline]

@KLM_UK 110days I’ve been waiting for my refund. Another 5days waiting for a response to my DM (again!!!). Can you PLEASE respond to the DM and refund me MY money. 110days. 20days beyond YOUR limit. I’ve been more than patient @KLM_UK @KLM @klmdontrefund

[MyMariellaMilo @my_mariella]

@Becks30319819 @KLM @klmdontrefund @KLM @KLM_UK It was been 508 days since I booked my original flight. I was then lied to and told I had to accept a voucher which I trustingly did. 85 days have passed since I asked for a refund. I will proceed legal action on Monday. Ref: OUHPQF

[Chris Barton @ChrisBarton316]

Daily reminder to everyone to NEVER....EVER....EVEEEEEEEER buy a plan ticket from KLM. Well over 90 days and still haven't received my full refund. If you have to get a refund expect to wait over 3 months. JOKE.
@klmdontrefund @KLM @KLM_UK @KLM_press @KLM_US @AirFranceKLM

[Parklife @Becks30319819]

@KLM @klmdontrefund

After 206 days, at least 30 phone calls, 30 emails & nearing 40 PMs, not to mention the stress I finally have my cash refund.
KLM i will now block you & definitely never fly with you again, you are a total waste of space !

[Gillybob @gillybob1962]

@23Cookieboo @Flight_Refunds @British_Airways @crazycat4711 Go for a credit card charge back . It worked for my son with @klmdontrefund . Stupid thing is, it costs them more money in the long run but hey ho, they should refund. Good luck .

[d. @boll]

it's been six months now that I'm waiting a refund (208 EUR) from @KLM_ITA @KLM @AirFranceKLM . in the meantime, during this period of COVID-19, I've been refunded by:
- british airways
- alitalia
- primavera sound festival
...

[d. @boll]

- the shittiest music concert that has ever been organized
- restaurants in Milan
.
everyone. everyone sooner or later refunded me, except @KLM . that is able only to send standard email apologizing for delays, providing a terrible support service, just trying to gain..

[Anton Cadwalader @springbok60]

@klmdontrefund

[Ruth Stead @RuthieS85]

@Teardrop26 @klmdontrefund @KLM @KLM_ES Great, looks like that's the response I'll be getting too then when @KLM decide to respond. 5 months and counting waiting for refund.

[Tutor UML @TutorUml]

@klmdontrefund @KLM Howdie KLM, pleas refund me, gonna keep sending emails till I see MY money back on MY bank account, pleas read my emails thanks

[Andrew Shaw @AndrewS32704070]

@Bella09463544 @samadrlnielin @candice_peiris @AmexUK @financialombuds @klmdontrefund Irrespective.
If your flight was cancelled you must get your money back.

[J @Comrade_Prime]

@KLM "Can I get a refund?"

"YES"

"When?"

*KLM has left the chat*

[Alexis Karfopoulos @alexisk79]

@KLM No point now, damage has been done. I challenged it again and clearly showed what KLM were doing was in breach of Art 8 EC261. Amex agreed and refunded me again. I just want to highlight your behaviour since March, you have refused to refund many people when flights are cancelled

[Alexis Karfopoulos @alexisk79]

@KLM Thanks. So why did KLM refuse to refund in April when my HEL-AMS-LBA was cancelled and only offer a voucher? I did an Amex chargeback in the end and KLM disputed it 2 months later to claw it back stating they were only offering a voucher? This is what you sent to Amex.

[Alexis Karfopoulos @alexisk79]

@KLM So can I just ask, if my flight is cancelled but I do not want a voucher, KLM will give me a full refund back to my payment card?

[Neus @Newitis75]

@KLM I would like to know the status of my refund and I have tried different ways to contact you and the only answer that I receive is that “is very busy at the moment”. The flight was cacelled in May.