Richard Turner

Pragmatic view on life

[Richard Turner @knowntricky1]

@MarkAlv24924765 @flyPAL Send lots of emails and you get lots of the same responses wondering if it’s a robot on the end

[Richard Turner @knowntricky1]

Beware Philippine Airlines Delay refunds because of Covid and appear to have a coordinated customer delaying processing in seeking refund @flyPAL @Flight_Refunds #COVID #Refund

[Richard Turner @knowntricky1]

@flyPAL so you know PAL deliberately delay refunds due to covid cancellations sending standard emails. A poor practice that is wrong and should be an embarrassment to the national flag carrier @Flight_Refunds #refunds #covid

[Richard Turner @knowntricky1]

@flyPAL Yes proved Rosie and Relyn sent the same response to wait for 30 days to the same email sent apart this is a deliberate delaying tactic by your company, shame on you #Refund #covid

[Richard Turner @knowntricky1]

@flyPAL has anyone stuggled to be refunded, so far I have been promised a refund for my cancelled flight in March but@ keep getting excuses. Coming up to a year of wait #CAA #cancelled #COVIDー19 #Refund

[Richard Turner @knowntricky1]

@flyPAL Any response?

[Richard Turner @knowntricky1]

@flyPAL I do not think your teams are checking emails you are just sending 30 day holding responses

[Richard Turner @knowntricky1]

@flyPAL Yet again a standard email received to wait another 30 days, a deliberate plan to avoid refunding. Are you embarrassed as an organisation?

[Richard Turner @knowntricky1]

@flyPAL It e ticket 0792404090767 ref NRLGFM I have emailed monthly since the you stated you needed 90 days to refund. My flight was cancelled in March. Very disappointed with the bad communication, poor excuses, failure on promises. So what can you do?

[Richard Turner @knowntricky1]

@flyPAL This is again the standard response after nearly a year ‘Mabuhay! This is in response to your refund follow-up of e-ticket 0792404090767, ...
Please monitor your email within 30 working days.’
Really another delaying mail do I need to go to court!

[Richard Turner @knowntricky1]

@flyPAL Its e ticket 0792404090767 ref NRLGFM I have emailed monthly since the you stated you needed 90 days to refund. My flight was cancelled in March. Very disappointed with the bad communication, poor excuses, failure on promises. So what can you do?

[Richard Turner @knowntricky1]

@flyPAL Is it deliberate tactic to avoid refunds? Or is Philippine airlines are that hopeless. The former I think

[Philippine Airlines @flyPAL]

@knowntricky1 We're sorry for this, Richard. May we know more info about this through DM?

[Richard Turner @knowntricky1]

@MarkAlv24924765 @flyPAL Same for me, cynical avoidance of refunding.

[Mark Alvin @MarkAlv24924765]

@flyPAL I patiently waited for my refund that took more than 6 months now! But until now your reply is stated below which unacceptable.

[Richard Turner @knowntricky1]

@flyPAL vague replies, call centre staff no knowing what to do the the calls asking where the refund is. I think PAL are just avoiding to refund. Very poor. Its 1 year since PAL cancelled my flight. Very poor

[Richard Turner @knowntricky1]

@HeroesToday Love the picture which shows choice in what we post, let’s think now, pause, be still. Be the best we can be

[Richard Turner @knowntricky1]

@shilston_lily Told being an anaesthetist has the best access, hope that’s a help

[Richard Turner @knowntricky1]

@cphillips1337 Mmm yes, just disappointed

[Richard Turner @knowntricky1]

@howellshetweets Oh no are you a speech writer ? Don’t worry relax and the block will clear, good luck for later