Still ongoing. time to engage @ofgem. Doesn’t bode well when BG have to open 3rd complaint to investigate why the first 2 were closed without resolution!5+ calls lasting hours, 4 promised calls not delivered, 4 DD reversals. Unnecessary as BG accepted error on the 1st call!
@BritishGas why do you keep taking a DD for an overpaid you’ve ADMITTED is a mistake? This all started from installing a smart meter. Really hope you’re not doing this to other customers. I’m having to contact you and my bank for a third time this year!!
@omaze poor service. Had to stop payments via my bank after reaching out multiple times to no response. If anyone else is having issues getting a reply I recommend contacting your bank directly.
@MoonpigUK I ordered cards last week and they still haven’t arrived and are ‘outside of the delivery window’ birthday card missed and three cards for today! 😞