Kristopher Arcand

Forrester Data Analyst. Online community advocate and qualitative storyteller, improving customer experience through insight discovery.

[Kristopher Arcand @kristophersays]

New blog post: Video continues to become more valuable as a #mrx tool given the versatility of #mobile and consumers' increasing comfort with the platform https://t.co/NbzjmpUJ3p #mroc #qual #ForrData

[Kristopher Arcand @kristophersays]

Customers don’t want to repeat their issue after being transferred from a chatbot to a live CSR, but don’t mind being asked to “verify”, via @derek_franks @EA Games #qual360 #mrx

[Kristopher Arcand @kristophersays]

Personalized consumer communication counts, even - or especially - during the holiday shopping season #mrx #mroc #qual #ForrData https://t.co/0xrYn4eKTM via @mr_chriscollins

[Kristopher Arcand @kristophersays]

New blog post: Streaming doesn't have it all, and pay TV providers aren't going anywhere #mrx #mroc #qual #ForrData https://t.co/tSRtAH2l0f

[Kristopher Arcand @kristophersays]

The future of #emotionAI for great #CX is ongoing learning, not just algorithms @danny_lange #EmotionAISummit

[Kristopher Arcand @kristophersays]

.@forrester's latest Data Digest: #Chatbots can't yet fully replace CSRs https://t.co/Wbs90gYAbn #mrx #forrdata #mroc #qual #cx

[Kristopher Arcand @kristophersays]

Transparency about what #chatbots can and can't do may be key for great #cx #qual360 #mrx @tomderuyck @pd_hudson @_FlexMR @InSites @Grubhub

[Kristopher Arcand @kristophersays]

#Empathy, effort & encouragement can turn a bad news consumer engagement into a happy one #qual360 @fitbit @dscout @jaymie_wahlen #qual #mrx

[Kristopher Arcand @kristophersays]

Innovative, playful #mrx leads to insightful energetic, personal storytelling #qual360 #qual #playFULL @KarenMLynch @Beiersdorf_AG

[Kristopher Arcand @kristophersays]

The function of #emotion is to communicate our needs to others - businesses must #listen and act on consumers' needs @theSEEKco #qual360 #cx

[Kristopher Arcand @kristophersays]

If I know and feel what you do, I can act on your behalf #empathy #mrx #qual #qual360 @theSEEKco

[Kristopher Arcand @kristophersays]

.@forrester's Data Digest: Super Bowl Ads With Political Messages Spark Strong Emotional Reactions https://t.co/w6W8vvYXBC #mrx #forrdata

[Kristopher Arcand @kristophersays]

Banks must provide innovative #CX to retain their ever-increasingly empowered customers https://t.co/4WgLStSlBe #MROC #qual #ForrData

[Kristopher Arcand @kristophersays]

Social apps are MVP in #SuperBowl2016 ad engagement https://t.co/lREXhyhHV3 @forrester @nicoleldvorak #mroc #mrx #mobilemr #qual

[Kristopher Arcand @kristophersays]

Thanks @ngdata_com for including @forrester's Customer Insights blog in your top 50 list! https://t.co/oPbzt1ywcU #mrx #mroc #qual

[Kristopher Arcand @kristophersays]

What does "creepy" mean in marketing, and how do you avoid it (or even come across as "cool")? https://t.co/40eNjI5JHA #forrester #mrx

[Kristopher Arcand @kristophersays]

New blog post: Online deals rebrand Black Friday - will sentiment bounce back? https://t.co/zNlpjO7Xut @forrester #holiday2015 #MROC #mrx

[Kristopher Arcand @kristophersays]

Will consumer sentiment around #blackfriday continue to plummet & push even more to buy online or on #cybermonday? #mrx #blackfriday2015

[Kristopher Arcand @kristophersays]

#Mobile lets us hear stories from those who have never been able to tell them before @ssitweets #CRC2015 #mrx

[Kristopher Arcand @kristophersays]

Looking forward to presenting at #CRC2015 next week on #MROC, #CX, and multiple methodologies! http://t.co/aXoEU436cu @MRAmrx #qual #mrx