Kelz

[Kelz @KRobin_629]

I just reached out to the driver—he won’t answer, @Postmates_Help. Sent messages? No, reply. And my order is now FURTHER delayed. @bbb @RipoffReport

[Kelz @KRobin_629]

@Postmates_Help hello! Perhaps I can get actual help here? My food is delayed TWICE. The first time I was assigned a new driver and now, idk why. I asked for a #HUMAN and your AI “support” offered to connect, but then said…”Sorry. Leave a message.”

[Kelz @KRobin_629]

I woulda canceled my @Postmates_Help order, but u only offered a partial refund. Upon assigning my new driver, u shoulda been prioritized. I even messaged the driver to ask him personally, he did not respond. They didn’t offer anything for this #PostmatesSucks #UBEReatsToo

[Kelz @KRobin_629]

@Askh_Enterprise @Enterprise I’m so happy to share that the issue has *finally* been resolved after reaching out to a couple of exec. Many MANY thanks to Alonzo (sp) at the #CharlotteAirport location—I think he represent Alamo, but they’re all related. He was great.

[Kelz @KRobin_629]

@Enterprise My 71-year-old dad rented a #Jeep #GrandCherokee from #Croton NY. It’s full of issues & we’ve been trying to exchange it in #Charlotte for 3 days now and he keeps getting passed around—the car is unsafe! Imagine this on the interstate—this is #negligent! @RipoffReport

[Kelz @KRobin_629]

So, @Askh_Enterprise @Enterprise I escalated the matter to Executive Vice President of Global Ops, #WillWithington and VP of Customer Excellence, #JamesCallaham via email and LinkedIn.

[Kelz @KRobin_629]

@Enterprise @zidaroffc @NHTSAgov @RipoffReport @bbb_us @News12WC @wcnc @wsoctv Omg! Update: They DM’d again asking for my dad’s info, which I gave AGAIN. They asked for his reachable number, which I gave—they followed up to ask for his WhatsApp phone number? What?! My 71-year-old daddy doesn’t have WhatsApp! This is how @enterprise gives #CustomerService

[Kelz @KRobin_629]

@Enterprise @zidaroffc @NHTSAgov @RipoffReport @bbb_us @bbb_us, @RipoffReport, @News12WC, @wcnc, @wsoctv—check this thread to see @Enterprise #customerservice. My dad rented from #Croton & the car sounds like a kazoo & randomly won’t go above 35mph. Safe for a road trip, right? Nope! An employee even said it was a recall on the car

[Kelz @KRobin_629]

@Eenterprise_hub I’m DM’ing now—again. We’ve been to ANOTHER Charlotte location where they can’t accommodate us. #Roadside can’t help us, I’ve spoken to the #CrotonOnHudson rental location of origin, & called #CustomerService who told us to go where? THE AIRPORT! The same place that does not care

[Kelz @KRobin_629]

@Enterprise Is #CustomerService that prioritizes safety for #motorists—customer or not— not a priority? We’re getting dismissed and passed around b/c it’s clear nobody wants to accept the vehicle w/ a transmission issue and open recall. That’s why the #airportmanager didn’t care.

[Kelz @KRobin_629]

@Enterprise I spoke to Kareem w/ #roadside who said that I or my father—neither of whom work for Enterprise—must call local branches OURSELVES b/c “roadside doesn’t & can’t look into availability.” Ur so-called #customerservice is self-serve, so what is my father paying for?

[Kelz @KRobin_629]

@Enterprise The #ChatBot is closed now. I sent my dad’s rental agreement number and original rental location in a DM. Calling #CustomerService and #Roadside has been a joke! They have us driving around #Charlotte in a car goes into a kazoo gear w/o warning.

[Kelz @KRobin_629]

@Enterprise I’m here b/c we’re desperate for help. My 71-year-old dad can’t DM u here & using all of the standard methods of contacts prove to be unhelpful. He needs to *SPEAK* to someone who cares to properly help him—and it hasn’t been #CustomerService. But sure, we’ll try…again.

[Kelz @KRobin_629]

@Enterprise He does not have a social account on here. And calling the main #CustomerService has proven to be completely unhelpful. They put us to work as if we are #Enterprise employees and privy to info. I can provide all of his info and hopefully someone contacts him ASAP.

[Kelz @KRobin_629]

@Enterprise Thx for the prompt reply. He set up a swap via #Roadside—they sent him to the #CLTairport. The area manager offered him a car he can’t fit in. Nobody in the area, #Croton, or #CustomerService is offering any real assistance. He needs a similar size SUV or sedan. This is awful!

[Kelz @KRobin_629]

So, @Enterprise how do we rectify this? My father is driving around from location to location b/c nobody from #CrotonNY to #CharlotteNC will help him—certainly not the airport. Everyone is telling HIM to call around & go to these places, when YOU ALL put him in this #SUV @bbb_us

[Kelz @KRobin_629]

@Enterprise The woman checking us out at the #CLTairport took the #VIN & told us there’s #OpenRecall. She seemed genuinely concerned & informed the #AreaManager via radio & he said, “He didn’t rent from here and doesn’t want to exchange—let him out.” This is #negligent! @NHTSAgov